Provide assistance to a variety of housing counseling, education and program duties under the general supervision of the Employment & Financial Empowerment Department Manager and/or Housing Coordinator.
Provide assistance in organizing, and implementing pre-purchase, post-purchase and foreclosure prevention education workshops; Provide assistance in preparing related workshop materials (in Chinese if necessary).
Record basic personal data for incoming clients and set up appointments for Housing Counselors according to schedule.
Provide paperwork assistance for Housing Counselors.
Fill out forms, and interpret letters and documents for clients.
Provide assistance in maintaining accurate client files and client tracking system.
Assist Housing Counselors in following up with clients on their agreed action plans, and reports to Housing Counselors so that they can evaluate the clients’ current situations before providing any adequate advises.
Answer any housing related inquiries over the phone and/or in person.
Provide assistance in conducting program statistics, and preparing monthly and quarterly statistical reports for the Housing Program.
Attend trainings and apply the acquired knowledge and skills on tasks assigned by Department Manager or Housing Coordinator.
Provide appropriate counseling to clients upon receiving adequate training.
Represent Department Manager, Housing Coordinator or Housing Counselors in office or events when all of them are not available.
Respond to program and/or agency needs by performing assigned tasks such as processing LIHEAP applications which do not fall within the above descriptions.
Other duties as assigned.
At least associate degree or equivalent.
Minimum 1 year of related work experience required if no associate degree.
Able to speak, read and write English and Chinese.
Able to use computer and MS Office programs such as MS Word, MS Excel, MS Access, etc.
For almost 40 years, the Chinese American Service League (CASL) has served people of all ages and backgrounds: Providing an educational and cultural foundation for our children, ensuring our seniors live full and independent lives with dignity, enhancing education and training for tomorrow’s workforce, strengthening families while honoring cultural heritage, and securing our communit...y's financial well-being, to almost 12,000 Chicago area residents annually.
CASL Programs and Services Include:
Children and Youth Development: This focus area provides children with the necessary skills to succeed at school while supporting families in their efforts to transition into American culture. It consists of five programs for children 0-18 years old: 1) Family and Learning Resource Center, 2) Early Childhood Education Center, 3) After School Program for Grade, Middle and High Schoolers.
Employment and Financial Empowerment: This focus area improves family financial and housing security through five key areas within a HUD certified program: 1) Adult Employment Program, 2) Chef Training Program, 3) Title V Senior Community Service Employment Program, 4) Housing Counseling, 5) Financial Literacy and Coaching.
Senior Wellness and Independence: This focus area impacts the mental and physical health of community seniors, encouraging them to live healthy, happy, independent and engaged lives through four key areas: 1) Adult Day Service, 2) In-Home Service, 3) Pine Tree Senior Council, 4) Evidence-Based Workshops
Community and Family Well-Being: This focus area impacts the stability of the community and family by offering foundational services that safeguard basic needs through the following seven key areas: 1) Immigration
Services, 2) Healthcare Outreach and Coordination, 3) Case Management, 4) Public Benefits Assistance, 5) Probono Legal Clinic, 6) Community Participatory Research, 7) Advocacy
Cup of Tea: Weekly Saturday meet-ups held for learning and practicing conversational English.