This position is a member of a team of information technology professionals that acts as the initial point of contact for all technology services provided to the faculty, staff and students of the College, including AV technology. The specialist is responsible for receiving, documenting, prioritizing, actively resolving and escalating requests from faculty, staff, and students when considered appropriate and necessary. The specialist will provide support utilizing remote access tools, phone, e-mail, and in person visits to customers. In addition, the specialist will create and maintain strong working relationships with administrative and academic offices in order to support the use of technology across departments of the College. The specialist must maintain a professional, customer-first attitude.
A degree is preferred however; consideration will be given to applicants with considerable experience. Three years with one year or more of computer and AV support experience in a higher education setting is desirable. Applicant must have strong customer service skills. Proficient personal computer skills including video conference software and systems and video edit software required. Must have technical skill set to troubleshoot and resolve customer issues. Demonstrated ability to work in a team-oriented work environment is essential.
Selected candidate will need to successfully pass a background check prior to the first day of work.
Since its founding in 1846, Grinnell has become one of the nation's premier liberal arts colleges, enrolling 1,700 students from all 50 states and from as many international countries. Grinnell's rigorous academic program emphasizes excellence in education for students in the liberal arts; the college offers the B.A. degree in a range of departments across the humanities, arts, sciences, and socia...l studies. Grinnell has a strong tradition of social responsibility and action, and self-governance and personal responsibility are key components of campus life. More information about Grinnell College is available at www.grinnell.edu.