Northwest Medical Center is a 300-bed hospital offering a full range of healthcare services including emergency services, accredited chest pain and heart failure programs, neurology and neurosurgery, outpatient imaging, a nationally accredited surgical weight loss program, total joint program, spine program and stroke center (recognized with Gold Seal designations by The Joint Commission), robotic surgery, GI lab, a free-standing women's center, inpatient rehabilitation facility, wound care center, five urgent care facilities, and three ambulatory surgery centers. NMC also has several affiliated physician practices including Northwest Allied Physicians offering primary care and a wide range of specialists, Desert Cardiology of Tucson, Heart Center of Southern Arizona and Northwest Heart & Vascular. NMC is accredited by The Joint Commission and is an equal opportunity employer: race, gender, disability and Veteran status, and VEVRAA Federal Contractor - priority referral Protected Veterans requested.
The Patient Access Rep performs patient registration and office support duties of a complex nature. Provides quality customer service to internal and external customers. Participates in the collection process of patient liability.
Verifies and accurately enters demographic information in the hospital computer system. Verifies and accurately enters insurance information in the hospital computer system. Responsible for maintaining and completing accurate bed check and midnight census process. Completes all forms related to the registration process to maintain compliance with hospital and regulatory agencies. Initiates DES application on all uninsured patients or underinsured patients.
Adheres to eligibility and authorization requirements on all scheduled/registered patients. Adheres to notification guidelines for third party payors to prevent denials and to ensure proper billing. Adheres to facility POS Collection guidelines, which includes but is not limited to proper cashiering procedures and documentation requirements. Clearly documents activities and actions taken on accounts, which includes but is not limited to registration results, completed forms, copies of insurance cards and ID, eligibility, authorization communications with patients, staff and clinical departments.
Timely, reads and takes appropriate action with any and all communications received.
High school diploma or equivalent.
One (1) year of data entry and customer service relations required.
One (1) year of registration experience in a hospital setting preferred.
Ability to read and write English fluently.
Personal computer skills.
Ability to maintain good customer relations.
Ability to explain basic corporate compliance policies.
About Northwest Medical Center & Oro Valley Hospital
Northwest Medical Center is a 300-bed community hospital with comprehensive inpatient and outpatient services, ranging from emergency to cardiac, critical care, labor & delivery and beyond. We are nationally accredited in several areas including stroke, chest pain, heart failure and joint and spine surgery. Our mission is to provide the communities we serve with high-quality cost... effective and safe health care.
For Oro Valley:
Oro Valley Hospital has been nationally recognized for its quality care including designation as a Chest Pain Center, NICHE, PEDS "Pediatric Prepared", Primary Stroke Center, STEMI Receiving Center and Trauma Level IV. That coupled with a beautiful hospital in a scenic location makes Oro Valley Hospital an exceptional place to work.