Utah Global is a partnership between the University of Utah and Shorelight Education. In support of the University's strategic plan goal of bringing the world to USA and Utah Global to the world, the mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at the University of Utah.
The Director, Admissions manages all student admissions at Utah Global. Reporting to the Managing Director of Utah Global, and with a secondary reporting to the Director of Campus Admissions Operations in Shorelight's Central Admissions office, the Director of Admissions serves as the primary liaison with the University of Utah Admissions teams and International Student and Scholar Services office. The Director supervises a team of admissions staff in the Utah Global office and hiring of temps as needed.The Director must be a self-directed individual with demonstrated history of effectiveleadership. S/he must show excellence in problem-solving, verbal and written communication, as well as a strong attention to detail.
Serve as primary advocate for Shorelight's mission by working with field experts to identify opportunities to improve and execute on core values of the SL Admissions team: Access, Service, Speed, Transparency, Objectivity, and Calibrated Local Assessment.
In concert with University admissions operations, coordinate all aspects of the application flow for Utah Global applicants with a keen eye to streamlining process.
Monitor and uphold service agreements (turnaround time) for all applicant profiles, including graduate, sponsored, and I-20 transfer students, as applicable.
Responsible for ensuring consistent quality of applications being delivered to university audience, including regular tracking, forecast and analysis.
Serve as primary relationship manager of critical university personnel including, but not limited to VP of Enrollment Management, Graduate Admissions Directors/Assistant Deans, Primary Designated School Official, in addition to supporting partnership relationships with the other key stakeholders in the enrollment process across the university.
Serve as primary relationship manager to all graduate department chairs running a Masters Accelerator Program (MAP) program
Responsible for chairing the Enrollment Services Committee (ESC), maintaining a regular cadence of ESC meetings at the undergraduate and graduate levels, and communicating updates to the partnership Steering Committee and the wider Shorelight audience.
Oversee new application case escalation to the appropriate academic or faculty personnel.
Serve as Admissions lead and relationship manager on new program development, including development of admissions criteria, processes and implementation.
Lead bi-annual evaluation of Localized Entry Requirements (LERs), acceptable credentials, and application throughput with the intention of optimizing existing processes at the partnership level.
Develop, document, and communicate local campus policies related to admissions and enrollment management.
Coordinate data and file transfer into the university Student Information System (SIS).
Work with university IT and Engineering personnel to improve systems integration.
Coordinate communications with Shorelight representatives and agents post application deposit.
Oversee I-20 packaging and delivery including management of Utah Global admissions staff and/or student workers involved in the process.
Other duties as directed by the Managing Director and the Shorelight Director of Campus Admissions Operations.
Enthusiasm for working with international students and the professionals who serve them
Knowledge of international student services within a higher education setting
Superior interpersonal and communication skills, including excellent ability to communicate with people from a wide variety of cultures and linguistic backgrounds
Exemplary customer service, presentation and public speaking skills
Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance
Demonstrated knowledge of international student transcript evaluation
Experience leading and managing an effective admissions team
Demonstrated excellence in project management and leading process
Ability to think independently, thoroughly, and critically in fast-paced contexts
Ability to collaborate with stakeholders from local, national, and international constituencies
Outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds
Experience with student data management and/or application systems, including Banner, Salesforce, Synapsis, or other related CRM systems
Experience living in another cultural context and/or fluency in a second language preferred
Master's degree in international education-related field preferred
5+ years of experience in international admissions-graduate admissions strongly preferred
5+ years of experience with international student transcript evaluation
Eligibility to work in the US without sponsorship
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.