SPARGO, Inc. is a full-service event management company. SPARGO offers a full suite of services that supports the production of trade shows, conventions, conferences, symposiums and seminars.
The Registration Account Manager serves as the primary contact to external clients and collaborates with SPARGO’s internal departments to provide registration services. Position reports to and supports the Associate Director of Registration.
Essential Duties and Responsibilities:
Communicate and manage client/show needs and expectations
Develop, manage and maintain production timeline for registration system launches and tasks
Identify, document and communicate business rules, data exchanges and policies for each client
Configure registration application based on client business requirements and system standards
Develop and maintain report specifications for external clients as well as SPARGO’s internal departments
Test and monitor registration data, reports, website, and application(s) to ensure accuracy and integrity
Develop and maintain process documentation
Define and test badge specifications including name badges, tickets, and data encoding to be used for lead retrieval and session access control
Develop onsite registration requirements and processes including, layouts, equipment needs and temporary staff scheduling and management
Coordinates with the registration finance manager for financial processing and reporting for each show.
Evaluate and communicate internal staffing requirements
Delegate, oversee and inspect projects assigned to support staff
Inform clients of new features available
Inform internal staff and clients of opportunities to streamline processes
Provide and track registration budgets and expenses for services, equipment and materials
Maintains historical files for all shows including sample materials and data.
Performs other duties as assigned.
Excellent communication and interpersonal skills
Must be organized and have the ability to multi-task
Attention to detail
Strong analytical skills and ability to think “outside the box”
Focused and able to work independently
Excellent planning, organization and time management skills
Professional, positive and results oriented approach
Proficiency with MS Office
Education and/or Experience:
High school diploma or equivalent, BS preferred
3+ years of website testing
3+ years conference registration/or meeting planning experience
3+ years account management experience
2+ years data and reporting experience
Travel Required: 25%
Only candidates who have completed an application will be given consideration.
SPARGO, Inc. is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, handicap or veteran status.