The Office of the President is seeking two individuals who will serve as the first impression and point of contact for the Kerr Administration Building. The two individuals will share responsibility for providing building reception, stationed at a location in the first floor lobby, and providing assistance to offices located in the sixth floor executive administrative suite. The Visitor Services Coordinator is a full-time (1.00 FTE), 12-month, fixed term professional faculty position. Reappointment is at the discretion of the Chief Assistant to the President.
Based in the Office of the President, the Visitor Services Coordinator acts as a high-level ambassador for all offices within Kerr and for the university, greeting and directing visitors for the entire Kerr Administration Building. Visitors include individuals from diverse backgrounds and are: students and families, staff, faculty, community members, state and federal officials, business partners, and others. Visitors have a varying degree of familiarity with Oregon State University, the campus, and the services and offices within the Kerr Administration Building. Serving as an ambassador requires a high level of integrity and a commitment to representing and upholding the values of the university.
The Visitor Services Coordinator also shares responsibility for providing a wide range of confidential, high-level administrative support to the Office of the President and the executive units reporting to the offices of the President and Provost. Responsibilities including facilitating special projects and performing professional and administrative tasks requiring technical proficiency, decision-making, and judgment on confidential issues. There is significant interpersonal interaction and access to sensitive information, requiring excellent communication skills, discretion, diplomacy, and professional poise.
Typically requires Bachelor’s degree in field related to program area. 3 years' experience providing administrative support to a program or office.
Demonstrated commitment to promoting and enhancing diversity, equity, and inclusivity
Demonstrate, through substantial previous experience, the ability to
Interface professionally with people from all areas of a complex organization, and with outside visitors
Recognize and evaluate situations and handle them with confidence and authority, respond to questions and complaints, and determine the nature of requests to provide clear information and direction
Provide exceptional customer service both in person and by phone, with a wide array of customers, clients, stakeholders, and leaders
Promote good customer relations by demonstrating sensitivity to customer understanding and needs while following prescribed rules, standards, and policies
Attend to detail and accuracy
Communicate effectively, both verbally and in writing
Exercise sound judgment and proactively problem-solve
Plan and prioritize simultaneous projects
Respond with flexibility to urgent or unexpected requests
Work both independently and collaboratively
Appropriately handle highly sensitive and extremely confidential material/information
Schedule meetings for individuals and groups
Determine when to escalate a situation to management staff for resolution and report incidents that are cause for concern to appropriate authority
Proven skill in
Web-based applications, standard office software applications including email, calendars, word processing, spreadsheets and databases
Organizational systems and efficiencies
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSUSTANDARD 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 24 months. Offers of employment are contingent upon meeting all minimum qualifications including the Criminal History Check Requirement.
Oregon State is a leading research university located in one of the safest, smartest, greenest small cities in the nation. Situated 90 miles south of Portland, and an hour from the Cascades or the Pacific Coast, Corvallis is the perfect home base for exploring Oregon?s natural wonders.Oregon State University has always been a place with a purpose ? making a positive difference in quality of life, ...natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality.Founded in 1868, Oregon State is the state?s Land Grant university and is one of only two universities in the U.S. to have Sea Grant, Space Grant and Sun Grant designations. Oregon State is also the only university in Oregon to hold both the Carnegie Foundation's top designation for research institutions and its prestigious Community Engagement classification.As Oregon?s leading public research university, with $261.7 million in external funding in the 2011 fiscal year, Oregon State?s impact reaches across the state and beyond. With 12 colleges, 15 Agricultural Experiment Stations, 35 county Extension offices, the Hatfield Marine Sciences Center in Newport and OSU-Cascades in Bend, Oregon State has a presence in every one of Oregon?s 36 counties, with a statewide economic footprint of $2.06 billion.Oregon State welcomes a diverse student body of over 26,000 students from across Oregon, all 50 states and more than 100 countries. They can choose from more than 200 undergraduate and more than 80 graduate degree programs, including over 30 degrees online offered through Oregon State Ecampus. Oregon State increasingly attracts high-achieving students, with nationally recognized programs in areas such as conservation biology, agricultural sciences, nuclear engineering, forestry, fisheries and wildlife management, community health, pharmacy and zoology.Oregon State also ranks high in sustainability, fourth among universities nationwide for using renewable energy and first in the Pac-12 Conference. And our students literally help power the university: 22 exercise machines at Oregon State University has always been a place with a purpose ? making a positive difference in quality of life, natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality. For more information visithttp://www.ohsu.edu/xd/about/index.cfm.The 400-acre main campus in Corvallis includes a Historic District, making Oregon State one of only a handful of U.S. university campuses listed on the National Register of Historic Places. The district includes such icons as Weatherford Hall, the Memorial Union and Benton Hall, the oldest building on the oldest building on campus.
OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.