Job Requisition Number: 24093. The University of California Police Department provides a full range of law enforcement services in support of the academic and public service missions of the University of California, serving a diverse campus community of more than 35,000 students and 14,000 faculty & staff. In addition to the traditional role of a police department we also carry out a variety of proactive educational, outreach and crime prevention programs. We pride ourselves in a professional and high-quality delivery of service, which we provide with sensitivity to the unique concerns of the University community.
At the Berkeley campus, we employ approximately 57 sworn peace officers, 45 full time civilian employees and 50 part-time students. We are interested in ethical, intelligent, creative and motivated candidates who possess the desire and talent required to address the unique challenges of our urban campus environment. We offer a wide variety of assignments and a public service experience unlike any other agency.
The Information Systems Unit (IS), under the direction of the Services Division Manager, is responsible for planning and directing the activities necessary for the smooth operation of the Police Department’s Information Technology environment. There are approximately 121 career employees (FTE) who use a variety of Information Systems and Services, including Microsoft SQL-based integrated applications (Computer Aided Dispatch/Records Management System/Report Writing), Card Key access systems, remote video monitoring systems, and a selection of desktop office productivity software including Microsoft Office, Outlook, Chrome, and Internet Explorer.
I. Database and Account Administration •Administer and maintain network and application user accounts for new, terminated and reassigned employees. •Analyze current and anticipated database usage including disk and resource utilization. •Assist in performing and coordinating database backup, recovery, and performance tuning operations. Perform regular data-integrity checks. Coordinate and execute database maintenance and repair procedures when necessary and perform systems testing after those procedures have completed. As enhancements and upgrades are available, perform systems testing prior to implementation. Subsequently, assist the IS unit in planning, coordinating, and installing system upgrades. Act as an external liaison to vendors for technical support, system inquiries, and problem resolution; act as an internal liaison to users and managers.
II. End User Support •Respond to user support calls related to specialized software and applications. Provide user training or recommend formal training for end-users to the Services Division Manager as necessary and appropriate.
III. Documentation •Maintain technical documentation libraries and reference materials for specifications, schemas, and configurations of the department’s integrated software systems, particularly those developed in-house. •Maintain technical documentation on how the systems are administered. Document and maintain a computer hardware inventory including hardware specifications for servers, workstations, printers, and their associated node, user, warranty and IP address information. •Document and maintain a computer software inventory including the safekeeping of department-approved operating system/application media and their associated licensing requirements and compliance documentation. •Maintain an organized vendor documentation library of vendor-supplied hardware and software manuals, licenses, and technical documentation. •Document and maintain system configuration notes and procedures detailing backup policies and procedures, server configurations, and workstation setup procedures, including the relevant variations found within different units of the department. Document system bugs and errors due to computer or personnel operations/implementation. •Maintain a list of current issues requiring resolution. Log the results of regular data-integrity checks. Write detailed specifications for requested system enhancements or modifications. Maintain user manual documentation on how systems are used and how departmental procedures and policies are implemented. •Assist the Services Division Manager with special projects when necessary including possible installation, configuration, and trouble-shooting of computer hardware and software.
IV. Systems Administration Administer the department’s physical and virtual Windows Servers and other networked systems. Critical areas of systems administration include: •Maintaining system security (Assists with execution of security control to prevent hackers from infiltrating campus information.) •Install, configure, secure, maintain, troubleshoot, and upgrade user specialized software applications common throughout the department. •Managing User accounts/access permissions. Applies professional concepts to administer security policies to control access to systems. •Assist in the administration of department firewalls. Update, test, and verify firewall rules. •Performing and archiving regular backups •Installing, configuring, and deploying new and upgraded server hardware, operating systems and department-wide software applications.
Other areas of systems administration include: Act as an external liaison to vendor and campus technical support when purchasing resources or resolving hardware, software, and network issues; act as an internal liaison to users and managers.
Research, selection, installation, and operation of hardware and/or software •Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system. •Manages centralized computer servers and makes recommendations for purchase or upgrade of new computer hardware.
Maintain awareness of relevant campus policies and standards.•Experience as a Windows server administrator. •Five to Seven years of experience in computing systems, personal computer hardware, network, and software problem diagnosis. • Must be able to communicate technical information in a clear and concise manner among varying levels in the organization •Must have basic knowledge of system performance and the actions needed to improve or correct performance. •Basic knowledge of the design, development and application of technology and systems to meet business needs. •Requires knowledge of other areas of IT.
Education/Training: •Bachelor’s degree in related area and/or equivalent experience/training
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.