This position will serve as the Regional Information Technology (IT) Technician for Cornell Cooperative Extension Association of Broome County, and will work closely with the SBN North IT Lead Manager to assist in providing high-level direction, management and coordination of the Information Technology (IT) function for the expanded Shared Business Network (SBN) Administrative Hub in the Northern and Central Regions. This position will maintain effective working relationships with Association staff and Executive Directors across the designated regions, and will work in conjunction with Cornell Cooperative Extension Administration IT and as needed to assist the SBN North IT Lead Manager in leading IT operations regionally to its optimal level. This position will exercise moderate initiative and discretion in performing assigned Regional IT responsibilities in support of the established Scope of Work. This position will work in collaboration with the SBN North IT Lead Manager to assist with ensuring that the IT needs of the established regions are met in a timely and efficient manner. Responsibilities include, but are not limited to: responding to IT support calls, troubleshooting and resolving hardware, software, application, network, user access and/or related issues, software installation, updates, and maintaining security standards. This position will be responsible for assisting the SBN North IT Lead Manager in identifying IT training needs across the regions, and for assisting with the implementation of established training programs to increase regional technology capacity. This position will attend all system meetings and trainings (i.e. IT Lead calls, system conferences) as identified to maintain the high-level of knowledge in all Information Technology functions. This position will be located in Broome County, New York.
IMPORTANT INFORMATION FOR APPLICANTS:
PLEASE READ BEFORE APPLYING
All applicants must apply by close of day on November 16, 2017 to be considered for this position. All applicants must complete an application packet, which includes: cover letter, resume and three (3) references.
All External Applicants (including applicants currently employed by Cornell Cooperative Extension in Associations other than the Association advertising this career opportunity) must submit his/her application materials via the "APPLY" button located within this job posting.
All Internal Applicants (current employees working for the Association advertising this career opportunity) must apply online via his/her Workday account, which may be accessed here: http://workday.cornell.edu/.
Please contact Lorraine Kemak, Association Administrator at 607-772-8953 with questions.
This position is a part-time non-exempt position - 66.67% FTE, 25 hours per week. This position, based on eligibility, offers a comprehensive benefit package, to include: health and dental insurance, retirement, vacation, sick and personal leave.
Associate's Degree or Equivalent Education (GED/High School Diploma and 1 year of transferrable program/functional experience).
Valid NYS Driver's License and the ability to meet travel requirements associated with this position.
Ability to meet acceptable background check standards (DMV and Criminal Background Check).
Ability to work flexible hours which may include evenings and/or weekends, as appropriate.
Associate's Degree or technical/vocational school degree in information technology.
Experience working in a networked environment.
Previous experience working with Windows Server and Windows OS.
Proficiency with windows-based software including use of the internet and Microsoft Office Suite (Outlook, Word, PowerPoint, Access, Publisher, and Excel).
Proficiency with Adobe products such as Acrobat, InDesign, Photoshop, and Illustrator.
Demonstrated ability to create and maintain complex and unique databases of information.
Ability to plan and organize personal work responsibilities according to identified priorities.
Ability to work with a high degree of integrity, sound professional judgment, and the ability to handle confidential and sensitive information when needed.
Ability to follow oral and written instructions and assume responsibility with general guidelines and direction.
Ability to communicate effectively through verbal, written and visual channels using traditional methods and educational tools, as well as electronic technology (e.g., video, audio, computers, etc.).
Ability to effectively participate in professional team efforts.
Ability to relate effectively to co-workers, advisors, community and professional leaders, and to work and interact with diverse audiences and customers.
Direction - 10%
Assist the Association Executive Director and the SBN North Lead IT Manager to develop a Plan of Work to effectively address and meet the needs of the SBN North and the SBN Central Regions.
With moderate initiative and discretion, plan for delegated and assigned administrative functions for Associations within the SBN North and SBN Central Regions.
With moderate initiative and discretion, anticipate and/or plan for overall IT functions of Associations within the SBN North and SBN Central Regions.
Management - 20%
Assist in guiding the overall administration of the IT function for Associations within the SBN North and SBN Central Regions.
Create IT support documentation and procedures.
Assist in identifying and recommending IT needs to the SBN North IT Lead Manager and/or Association Executive Director.
Identify mechanisms to reduce costs and maximize resources within the IT Area across the SBN North and SBN Central regions.
Identify and recommend IT needs for both the SBN North and SBN Central Regions to the SBN North IT Lead Manager and the Association Executive Director.
Coordination/Operation - 65%
Provide the following responsibilities in support of the Associations in the SBN Northern and the SBN Central Regions:
Provide technical support to Association staff via phone, e-mail and/or in person.
Respond to IT support calls in a timely manner, seeking guidance and advice from the SBN North Lead IT Manager as necessary.
Troubleshoot and resolve hardware, software, application, network, user access and/or related issues.
Maintain IT support documentation and procedures.
Maintain Association technology inventory and databases within the defined regions, including assisting with the collection and transmitting necessary/required information for new devices, equipment, etc. and recording changes to Association equipment in appropriate databases.
Provide training on computer use and structure of network, security, software installation, etc.
Purchase, install and update staff/office computers, with overall direction being provided by the SBN North IT Lead Manager.
Assist Association staff with installation, updates, and maintenance of software related to Association printers in accordance with established schedule/Plan of Work.
Assist Association staff and/or the SBN North Lead IT Manager with installation, maintenance, and updating of software related to networking equipment.
Assist Association staff with installation, maintenance and/or updating of general user software as needed/required. (Example: Anti-virus software, Adobe Acrobat, Java, Office Suite).
Provide troubleshooting for network router and reboot issues as necessary.
Assist the SBN North Lead IT Manager in ensuring Associations are maintaining computer security standards according to Cornell University Policy. (Examples: enforce password protection and discourage password sharing, keep anti-virus software up-to-date).
This position may require the transport of Association property/equipment.
Professional Improvement and Other Duties as Assigned - 5%
In cooperation with Supervisor and/or Executive Director, jointly develop and pursue a professional development plan as a means to increase competencies relative to position accountabilities and to address changes in technology and priorities for the SBN North and SBN Central Regions.
Collaborate in activities that are in general support of Cornell Cooperative Extension and perform other duties as assigned, including, but not limited to: daily, weekly, and monthly assignments communicated by the SBN North IT Lead in support of the SBN North and SBN Central Regional IT initiatives, and as defined in the Scope of Work.
Participate in all required orientation, training, and/or in-service meetings and trainings as scheduled/required.
Health and Safety - Applied to all duties and functions.
Support the Association to maintain a safe working environment.
Be familiar with and strive to follow any applicable federal, state, local regulations, Association health and safety policy/procedure/requirement and standard.
Act proactively to prevent accidents/injuries and communicate hazards to supervisors when identified.
EEO/EPO and Policy - Applied to all duties and functions.
Appreciate and embrace diversity in all interactions with clientele, staff, volunteers and the public.
Assist the Cornell Cooperative Extension system in reaching out to diverse audiences.
Aware of, and adheres to, established Cornell Cooperative Extension Association of Broome County policies, procedures and Cornell Cooperative Extension Skills for Success.
Contribute to the overall success of the organization by performing all assigned duties in a professional, timely and accurate manner.
Equal Opportunity Employment
Cornell Cooperative Extension is an employer and educator recognized for valuing AA/EEO, Protected Veterans, and Individuals with Disabilities.
Association Regional IT Coordinator
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Cornell Cooperative Extension is a collaboration among Cornell University, the United States Department of Agriculture, the State of New York, and the residents of New York State. Per NYS Law, county and regional extension service associations are subordinate government agencies. This employment opportunity is with the entities listed and not with Cornell University.
Cornell Cooperative Extension is an employer and educator recognized for valuing AA/EEO, Protected Veterans, and Individuals with Disabilities. Individuals who bring a diverse perspective and are support of diversity are strongly encouraged to apply.
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