Salary and benefits are competitive. Salary is commensurate with qualifications and experience.
Shift/schedule: M-F; 12:15pm - 9:15pm
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for four consecutive years.
Facilities Services (FS) is a world-class organization providing exceptional services anywhere, anytime in support of the University of Washington's mission of teaching, research, and discovery. FS engages employees through LEAN practices and continuous improvement. FS includes eight departments that operate, maintain and support the University: Administration & Strategic Initiatives (AVP), Building Services Department (BSD), Campus Engineering & Operations (CE&O), Facilities Employee Services (FES), Facilities Maintenance & Construction (FMC), Finance and Business Services (FABS), Transportations Services (TS), and UW Emergency Management (EM).
Transportation Services has an outstanding opportunity for a Transportation Services (TS) Assistant Manager for Parking Operations . Reporting to the Manager for Parking Operations, the Assistant Manager is responsible for the day-to-day direction and control of TS Parking Operations including supervision of program staff and operations, identification and implementation of operational tactics, and operational planning, stewardship.
The TS Assistant Manager for Parking Operations has day-to-day oversight of transactional, service, and compliance activities for the Parking Operations unit and has significant authority in establishing workgroup procedures and tactics to ensure that those activities are carried out in keeping with organizational strategy, departmental/institutional policy, and applicable law/regulation. This includes development, implementation and maintenance of procedures to ensure operational excellence, thereby creating and sustaining a positive first and last impression with UW customers, constituents and the campus-community.
The Assistant Manager partners with other TS Assistant Managers in different chains of command to deliver services collaboratively and to resolve operational issues to maintain seamless start to finish oversight for various needs including arranged parking, lot counts, and gatehouse projects and promotions; also collaborates with the Parking Operations Manager and other individuals reporting directly to the Parking Operations Manager in the coordination and leadership of related program areas.
Major responsibilities include: direct oversight of all Parking Operations staff including hiring, staff development, work allocations and performance management; monitors staff in the field to ensure that operational excellence remains at peak; ensures that staff are supported in their work with appropriate tools and training.
Each Parking Operations Assistant Manager will be assigned primary responsibility for one shift (approximately of the Parking Operations unit staff). However, it is expected that they will collaborate closely to ensure service consistency and proper management of employees whose work hours fall in both traditional shifts.
Duties and Responsibilities
Personnel: Direct supervisory responsibility (hiring, staff development, work allocation, and performance management) for 5-35 regular and/or 0-50 student total combined individuals, predominantly union and/or classified staff. Ensure that staff are supported in their work with appropriate tools and training. Assists with the translation and articulation of the organizational strategy to staff in assigned programmatic area and monitors implementation of strategy through Annual Team Plans. Articulate a vision for assigned programmatic areas that challenges and inspires program staff.
Administration: Execute functions associated with organizational compliance with applicable laws and regulations. Assist with interpretation of requirements; develop, document, and implement procedures; conduct analysis and reporting; make recommendations for remediation or correction; ensure that resources are deployed consistent with organizational strategy and plans; development and implementation of procedures to ensure transactional accuracy.
Monitor program performance. Maintain a familiarity with business system functions, structures, capabilities, and limitations and participate in configuration and specification of enhancements.
Service: Engage customers and business partners in the definition of service excellence (customer pull approach) and use Lean Management tools to lead and to keep the voice of the customer present in staff-driven service improvement processes. Provide service recovery for escalated issues or initial resolution for high-profile individuals. Represent the program to business partners and other internal and external stakeholders.
Professional Development: Stay abreast of industry trends and practices. Lead and facilitate innovative practices at the University of Washington. Represent the workgroup or organization to industry peers and business partners. May require infrequent overnight and/or out of state travel. Ensure presence of and participation in position-appropriate professional development programs and activities for/by staff in assigned program areas.
Project Management: Manages one or more significant projects at any given time, including workgroup initiatives and cross-functional initiatives. Set goals, establish timelines, manage resources, establish roles and allocate work, monitor/measure progress, take remedial action or celebrate project/team successes as appropriate.
Perform miscellaneous duties, as assigned.
Core Competencies -Personal integrity and trustworthiness -Manage stressful situations and changing priorities effectively -Anticipate, recognize and resolve problems -Responsible and accountable -Organizational skills and attention to details -Positive, optimistic, success-oriented attitude -Professionalism which includes being tactful and courteous -Professional work ethic -Promotes a safe work environment -Perform other duties as assigned (OR comparable)
Bachelor's degree AND two years of directly related experience, including supervision/personnel management.
Demonstrated excellent interpersonal and oral/written communication skills; ability to work successfully with people at all levels throughout the organization and with a wide range of constituencies; ability to maintain and model composure in a fast-paced, dynamic customer service driven environment
Excellent organizational skills; ability to work independently and successfully coordinate multiple tasks within project priorities; demonstrated flexibility to meet changing/unpredictable needs.
Excellent problem-solving skills; ability to analyze complex information, and to define and solve problems; ability to function effectively within a complex regulatory environment; ability to develop and interpret policies and procedures
Demonstrated proficiency with standard productivity software include Microsoft Office Suite or equivalent
Proficient in written and spoken English
Regular and predictable attendance is required
Ability to efficiently and effectively travel locally to alternate work sites as needed.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Earned Bachelors and/or advanced degree.
Experience working in the public or higher education sectors; experience in the parking and/or transportation industries; experience in specific areas of programmatic oversight
Experience working cooperatively with union representatives
Experience successfully leading team members within a Lean process improvement environment
Experience with University business systems; experience with industry or program specific business systems
Familiarity with and commitment to Transportation Demand Management principles
Possession of a valid Washington State driver's license
Conditions of Employment:
Work may be required during hours beyond standard business hours or regularly scheduled shift, including weekends; professional travel may be required.
Work is largely performed in an office environment, however field work is a large part. Program management will include periodic outdoor or field work, exposure to the elements and variable weather conditions, and materials or fumes consistent with the transportation field and predictable to the particular program assignments.
May be required to lift/move up to 40 lbs.
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.