At Memorial Sloan Kettering (MSK), we're not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we're driving excellence and improving outcomes.
For the 27th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker's Healthcare list as one of the 150 Great Places to Work in Healthcare in 2016, as well as Glassdoor's annual Employees' Choice Awards 2017. We're treating cancer, one patient at a time. Join us and make a difference every day.
MSK is seeking a Business Analyst to join our team in Development. The Business Analyst will analyze and advance Blackbaud CRM system functionality, which is the fundraising database of record for MSK, and other software applications serving MSK Development. They will work closely with users, management, Development Technology and Operations staff, and our vendor partners to seek out and implement best practices and improvements to current processes across Development.
Analyze the expressed business needs of application users and propose solutions to respond to those needs
Assess current work flows and functionality, identify opportunities for improvement, and work with all parties to implement enhancements
Determine business requirements for system enhancements and customizations. Ensure clarity of expressed needs with users and developers for the requested outcome
Test and validate system functionality for customizations and application upgrades
Provide users with advanced application and business process support
Identify opportunities for data hygiene improvement within Blackbaud CRM, and engage in data integrity projects
Capable of building strong customer relationships and delivering customer-centric solutions
A good decision-maker, with proven success at making timely decisions that keep the organization moving forward
Able to work effectively in an environment notable for complex, sometimes contradictory information
Consistently achieving results, even under tough circumstances
Adept at planning and prioritizing work to meet commitments aligned with organizational
Adept at building partnerships and working collaboratively with others to meet shared objectives and goals
An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding
Resilient in recovering from setbacks and skilled at finding detours around obstacles
Able to operate effectively, even when things are not clear or the way forward is not obvious
Adept at learning quickly, applying insights from past efforts to new situations
2-4 years experience
Lean or Six Sigma experience a plus
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
As one of the world's premier cancer centers, Memorial Sloan-Kettering Cancer Center is committed to exceptional patient care, leading-edge research, a...nd superb educational programs. The close collaboration between our physicians and scientists is one of our unique strengths, enabling us to provide patients with the best care available today as we work to discover more effective strategies to prevent, control, and ultimately cure cancer in the future. Our education programs train future physicians and scientists, and the knowledge and experience they gain at Memorial Sloan-Kettering has an impact on cancer treatment and the biomedical research agenda around the world.