This position is responsible for providing technical support consist of drafting “Ask a Vet” Forum responses for the Technical veterinarian to finalize until the new website is completely in place, overseeing Adverse Event Reports (AERs) by being the first contact for the Customer Service Representatives for any issues, questions or concerns, being responsible for the accuracy of the information contained in the reports, and responding to technical calls and e-mails as necessary for the office and outside sales representatives. The Veterinary Product Technical Specialist trains Nutramax Laboratories employees and outside representatives to educate Veterinary Professionals as well as retail customers on Nutramax Veterinary products. Additionally will assist team in accomplishment of department goals.
Roles and Responsibilities:
Trains Nutramax employees on existing and new Nutramax veterinary products
Trains outside representatives on existing and new Nutramax products to include Costco, International distributors and On-line stores/ALT accounts
Trains and oversees Veterinary Technical/Clinical Trial Coordinator on veterinary technical calls and Adverse Event (AE) reports for both nutritional supplements and pharmaceuticals.
Participates in training with Product Development department on new Nutramax products
Assist with the development of support material for new and/or existing products as deemed necessary by the Director Technical Services
Coordinates and manages demos for retail stores (i.e. Costco)
Attends veterinary conferences, equine and retail shows as a Nutramax representative available to answer technical questions
Maintains technical database/FAQs based on questions
Assists with local (SC) sponsorships as requested by President/CEO and/or Senior Director, Veterinary Sciences Division
Provides assistance with technical calls/palatability studies as needed
Perform other assigned duties as may be required in meeting company objectives
Communicate effectively with other departments within the organization and function within a team environment.
Excellent writing, interpersonal, communication, and organization skills required. Must be detail oriented with proven ability to work collaboratively with internal and external teams. Must be proficient in computer usage such as word processing, spreadsheets, and/or databases. Knowledge of MS Access desired. Experience with Good Laboratory Practices(GLPs), Good Clinical Practices (GCPs) regulations, and Standard Operating Procedures (SOPs), a PLUS. Some travel required for: attending conferences and trade shows (30-40% travel required).
Education and Experience : This position requires a High School diploma; some college desired. Licensed Veterinary Technician preferred. Equivalent combination of education and experience may be considered. Relevant industry experience required with basic knowledge of scientific principles and practices.
To serve the Lord and glorify Him using the gifts He has given our employees to research, develop, manufacture, and market products that improve the quality of life for people and their pets.
Since 1992, Christian-based Nutramax Laboratories has been developing products for people and their pets. Located in Lancaster, South Carolina, Nutramax Laboratories... Veterinary Sciences, Inc. researches and develops high quality products to support animal health. Nutramax Laboratories Consumer Care, Inc., located in Edgewood, Maryland, focuses on researching and developing products to promote consumer health. Nutramax Manufacturing, Inc. manufactures products in both the South Carolina and Maryland locations.
The Nutramax Family of Companies have become industry leaders in setting and adhering to high standards in manufacturing and quality control. We continually conduct and support laboratory research and clinical studies on our products. Many of these studies have been published and/or presented in medical, veterinary and other health-related journals and publications. We believe our real strength and prosperity comes from The Lord. He has blessed our company and the talented group of employees who work together as a team.