Training classes start soon - apply today! You've heard this all your life. Trust matters. Being trusted matters a lot. Here at OptumRX we've earned the trust ofmore than 65 million people who rely on us for the prescription drugs that improvetheir health and lifestyle. Now, we trust that you can take advantage of someof the best training and tools in the world to help serve our customers andtheir care providers. You'll take as many as 50-70 calls per day from memberswho have questions about their prescriptions and you'll use your personalityand our tools to make each call successful. This is no small opportunity. Thisis where you can bring your compassion for others while building your career.This position is full-time (40 hours/week) Sunday - Saturday, with several shifts available. It may be necessary, given the business need, to work occasional overtime, weekends and/or holidays. After successful completion of training, new employees will select from available shift options between the hours of 5:00 a.m. to 11:00 p.m., keeping in mind our focus to support a work-life balance. Facility hours of operation are 24/7. Our office is located at 6860 W 115th Street, Suite 150, Overland Park, KS 66211. This location is easily accessible via public transportation routes 75, 401 & 404.Primary ResponsibilitiesRespond to incoming calls from our customers on issuesrelated to benefit eligibility questions and prescription status inquiriesGuide and educate callers on their prescription benefits,use of plan, formulary, premiums and status of orders and claims or inquiriesAsk appropriate questions and listen actively whiledocumenting required information in computer systemsIdentify issues and communicate solutions and stepsto customers, pharmacies and physicians with prescription orders andreordersMake outbound calls to customers on prescription ordersand payment issuesThis role is equally challenging and rewarding. You'll becalled on to research complex issues pertaining to member prescription and/orpharmacy benefits across multiple databases which requires fluency in computernavigation and toggling while confidently and compassionately engaging with thecaller. To learn even more about this position and hear from ourother Pharmacy Customer Service Representatives, click here to watch a shortvideo: http://uhg.hr/pharmCSRvideo
Required QualificationsHigh school diploma or GEDOR equivalent work experienceFamiliarity with computer and Windows PC applications,which includes the ability to navigate and learn new and complex computersystem applications Demonstrated ability to listen skillfully, collectrelevant information, build rapport and respond to customers in a compassionatemanner Preferred Qualifications1+ year of experience in arelated environment (i.e. office, administrative, clerical, customer service,etc.) using phones and computers as the primary job toolsHelping create positive customer experiences for ourmembers can drive your sense of impact and purpose. Join us as we improve thelives of millions. Learn more about howyou can start doing your life's best work.SMKey words: UnitedHealth Group, OptumRX, training class,customer service representative, customer service, CSR, Pharmacy, PBM, PharmacyBenefit Management, inbound calls, Call CenterUnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.