Position Summary At Stony Brook Medicine, our Staff Assistant in Healthcare Teleservices is the first contact between Stony Brook Medicine, the general public and the private practice physicians population and must exemplify the highest level of guest relations. Duties of a Staff Assistant in Healthcare Teleservices may include the following but are not limited to: The incumbent must exercise good judgement in dealing with sensitive, confidential information. The incumbent must be able to make appropriate decisions based upon presenting problems. This position is responsible for scheduling appointments in EWS- Cerner scheduling system to fulfill the requirements of the department to include scheduling appointments, cancelling and viewing appointments, verification of patient registration, physician bookings. With the help of a computerized database and other resource materials, provide a quick response to visitor/phone inquiries. The incumbent will be responding to patient care inquiries, health information and referrals which may be considered sensitive and/or confidential. This position will function independently, on a day to day basis, with the supervision from the immediate supervisor. Required Qualifications: Bachelor's degree. Must be computer literate and knowledgeable in MS Office and Excel.. Experience with Cerner Scheduling and Messaging. Experience and skill on focusing on details and accuracy, multi-tasking and follow-through. Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distress family members). Strong knowledge of Medical terminology. Preferred Qualifications: Prior work experience in healthcare setting. Must have experience in dealing with physician and patient inquiries. Experience with telephone consoles, computers, public contact and data collection. Prior experience and knowledge of Cerner applications (Powerchart, Messaging, etc.) and Microsoft Word. Special Notes: Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises. All Hospital positions are subject to changes in pass days and shifts as necessary. This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair. The selected candidate must successfully clear a background investigation. Prior to start date, the selected candidate must meet the following requirements: Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services (The hiring department will be responsible for any fee incurred for examination), submit (3) written references, and provide a copy of any required New York State license(s)/certificate(s). Please be advised that failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer. This function/position has been designated as
FROM ITS BEGINNINGS A HALF-CENTURY AGO, STONY BROOK UNIVERSITY HAS BEEN CHARACTERIZED by innovation, energy and progress, transforming the lives of people who earn degrees, work and make groundbreaking discoveries here. A dramatic trajectory of growth has turned what was once a small teacher preparation college into an internationally recognized research institution that is changing the world.