The Training & Staff Development Manager takes the lead role in designing, implementing, and monitoring an organization-wide training program to build staff- wide competency in a variety of areas, and doing so in ways that reinforce the St. Francis House Philosophy of Care.
In concert with our mission, our Philosophy of Care (POC) is the guiding framework for our organizational processes as well as the way we deliver services to our guests. It commits us to embedding the principles of trauma-informed, recovery-oriented, and person-centered care in everything we do within our community. As such, the trainer will be responsible for ensuring that staff from all agency departments have relevant content-specific knowledge on the POC, but also are on-boarded and trained in areas that directly relate to our ability to embed it in our every day work processes. This includes but isn’t limited to ongoing training and support in areas such as professional boundaries, cultural competency, respect in the workplace, workplace violence prevention, confidentiality, and self-care.
The Training and Staff Development Manager works collaboratively with department managers and leaders to foster and support a learning-oriented culture that prioritizes staff development opportunities and outcomes, and contributes to collectively ensuring a positive employee culture, high-quality programs and services, and lasting impact on the people we serve.
Essential Duties & Responsibilities
• Assess overall training needs of the organization and create a system for implementing and tracking essential training, certification and professional development opportunities and goals.
• Contribute to development of short-term and long-term organizational training strategies that build identified skills, knowledge, and abilities and creates a sustainable infrastructure for ongoing training • Organize and deliver tailored trainings to support our efforts to create a workplace and service-delivery environment that reflects our POC and reinforces the connection between every department and the larger organizational goal and mission. • Create and implement a training curriculum on topics that affect and integrate all departments around consistent approaches, such as professional boundaries, cultural competency, respect in the workplace, workplace violence prevention, confidentiality, and self-care. • Ensure resources are in place to support efforts related to models of client service, client assessments, compassion fatigue and self-care. • Identify external resources and coordinate supplementary trainings and resources as appropriate and particularly in areas of core competency • Work closely with department managers to determine training needs on a departmental and individual staff basis. Tailor interventions as appropriate. • Maintain knowledge base related to best-practice areas in organizational training and in areas related to the SFH philosophy of care. Assess and update training approach and materials as appropriate. • Deliver trainings to a diverse staff with varying roles, responsibilities, skills set, education levels, and life experiences. • Identify specific techniques and practices that managers can use to reinforce concepts in key areas of learning and development. • Use a variety of modalities to introduce and reinforce key concepts—in person and through the use of technology and other ways to ensure ongoing communication and awareness. • Collaborate with the Learning & Evaluation Department to incorporate organizational insights and develop and foster an overall learning-oriented culture. • Work closely with leaders within the Programs & Services division, including the Director of Programs & Services and the Associate Director of Clinical Supervision to collaboratively and proactively embed learning and professional development within programs as well as identify areas where other departments can be integrated in ways that support overall agency-wide culture. • Ensure that training practices and approaches engage staff members effectively by proactively recognizing and building on the diverse experiences and insights that they carry. Ensure that content and practices are culturally-competent and delivered in alignment with our philosophy of care.
Additional Responsibilities • Actively participate in new staff onboarding, specific to introducing our organizational Theory of Change and Philosophy of Care. • Monitor training attendance, performance, and overall effectiveness. • Create and maintain an ongoing training calendar, and communicate information agency-wide. • Provide ongoing guidance and support to staff around key principles of the philosophy of care. Act as facilitator and coach.
Education . Required • Bachelor’s degree
Preferred • MSW or Master’s level training in Organizational Development • Certified Professional in Learning & Performance (CPLP) • Organization Development Certified Professional (ODCP)
Experience Candidates should have 5 or more years of related experience, including demonstrated experience in each of the following areas: • Teaching, reinforcing, and/or successfully managing programs or departments that are informed by trauma-informed, recovery-oriented and/or person-centered approaches and practices. • Organizational and staff development and training • Managing and/or supporting staff in an environment serving vulnerable adult populations, particularly those experiencing homelessness and/or those who have challenges as a result of mental illness, substance use disorders, and/or criminal histories.
St. Francis House rebuilds lives by providing refuge and pathways to stability for adults experiencing homelessness and poverty.St. Francis House is a welcoming and inclusive community. Every day of the year, we enable individuals to meet their basic needs for food, clothing and shelter. We transform lives using a holistic approach to understanding and addressing behavioral health, housing and emp...loyment needs. We commit ourselves to helping those we serve achieve renewed lives of dignity and self-determination.