Rosalind Franklin University Health System invites applications for a full-time Patient Service Representative/Medical Assistant position. The University encourages applications from individuals belonging to groups underrepresented in their field and those that can add new and valuable perspectives to the academic environment. The Patient Service Representative/Medical Assistant will be responsible for greeting patients, making and scheduling patient appointments, providing information, communicating with departments, answering phones and other duties associated with the reception area. Responsible for assisting physicians with patient care, clerical, environmental and organizational tasks. Provides information to patients so that they may fully utilize and benefit from the services and conveys a positive image.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
Rosalind Franklin University Health System (RFUHS), a subsidiary of Rosalind Franklin University of Medicine and Science, is home to three medical centers in Lake County, IL: the Scholl Foot & Ankle Center in North Chicago), the Behavioral Health Center and the Reproductive Medicine Center in Vernon Hills, IL. RFUHS combines compassionate care with state-of-the-art science to provide patients with the highest quality medical services. The physicians of RFUHS are innovators in their fields, offering patients access to the latest discoveries in podiatry, behavioral health and reproductive medicine.
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities
Essential Duties & Responsibilities
Greet patients in polite, prompt, helpful manner; provide necessary instructions/directions; inform appropriate department/person of patient’s arrival; arrange, coordinate and reschedule appointments; relay necessary information to staff; answer telephones in pleasant and timely manner; deal with patient needs expeditiously; enter and update patient information into computer system; collect copays; assist patients with completion of forms, obtaining necessary signatures; maintain clean, orderly waiting area; oversee coordination of patient movement; report issues or irregularities; fulfill patient care responsibilities as assigned (i.e., check schedule; organize patient flow; accompany patients to exam/procedure room; assist patients with walking, transfers, dressing, collecting specimens, blood draws, preparing for exam, etc.; collect patient history, perform screenings per provider guidelines; assist physicians/nurses with various procedures; maintain charts; relay instructions to patient and families; answer calls; provide pertinent information); fulfill clerical responsibilities (i.e., send/receive patient medical records; obtain lab reports, x-ray reports, hospital notes, referral information, etc.; complete forms/requisitions; schedule appointments; verify insurance coverage and patient demographics; manage and chart to ensure information completed and filed appropriately); fulfill environmental responsibilities (i.e., set up instruments and equipment according to department protocol; clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control; clean sterilizer according to scheduled maintenance program; maintain appropriate records; order, sort, store supplies; restock exam/procedure rooms); fulfill organizational responsibilities (i.e., respect/promote patient rights; respond to emergency codes; share problems relating to patients and/or staff with immediate supervisors).
Required Education & Experience
High School Diploma or Equivalent, Certified Medical Assistant (CMA or RMA); one year medical assistant/ medical records/patient care services experience. Must be flexable with start time. Must be able to work Saturdays. Must achieve a background check clearance.
Required Knowledge, Skills and Abilities
Knowledge of medical terminology, insurance and common medical office procedures; ability to project a pleasant and professional image; knowledge of healthcare field and medical specialty; knowledge of information conveyed to patients and families; ability to plan, prioritize and complete delegated tasks; ability and willingness to learn and retain information regarding patient care procedures; skill in tact and diplomacy in interpersonal interactions; ability to work as a team member; must have strong computer skills with attention to detail; must have excellent interpersonal, written and verbal communication skills; ability to manage multiple priorities with strong organizational skills; ability to show respect and sensitivity for cultural differences. Exhibit sound/accurate judgment; multitask; proficient in the use of standard office equipment; must work well in a fast paced setting.
Bilingual in Spanish/English.
Typical Physical Demands and Working Conditions
-Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodation.
-Work is performed in a typical office environment and will be conducted in a climate-controlled office with extensive use of computers, telephones and other office equipment.
About Rosalind Franklin University of Medicine and Science
Rosalind Franklin University of Medicine and Science, a national leader in Interprofessional medical and healthcare education, is a graduate-level health sciences university situated on an attractive 85-acre campus in North Chicago, Illinois, approximately 40 miles north of the city of Chicago and 50 miles south of Milwaukee. As such, the University benefits from active collaborations with local h...ospitals, as well as academic institutions in both cities. The campus is shared with the North Chicago VA Medical Center and the Great Lakes Naval Training Center, both of which provide the University with potential research and clinical training resources. Rosalind Franklin University is comprised of five Schools: the Chicago Medical School, College of Health Professions, Dr. William M. Scholl College of Podiatric Medicine, the College of Pharmacy and the School of Graduate and Postdoctoral Studies. Rosalind Franklin University enrolls approximately 2,000 students per academic year, and is supported by 1650 full and part-time faculty and 415 staff members. Founded in 1912, Rosalind Franklin University has educated more than 17,000 medical and advanced health sciences degree graduates in the United States and worldwide. Rosalind Franklin University of Medicine and Science promotes a dynamic learning environment in which qualified individuals of differing perspectives and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. To serve the population through the interprofessional education of health and biomedical professionals and the discovery of knowledge dedicated to improving the wellness of its people. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities