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POSITION TITLE: Service Extension Field Representative
LOCATION/DEPT: DHQ/Service Extension
REPORTS TO (TITLE): Director of Service Extension
FLSA CATEGORY: Exempt
STATUS TYPE: Full-Time
Provide direction to Service Extension Volunteers in the distribution of emergency assistance and provide professional expertise to the program.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Administration and Planning
Support Hope-Strong by providing consultation to Regional Teams and attendance at team meetings.
Participate with the Service Extension Director in planning for the development of the program and recommend plans and changes in the program.
Assess the needs and helping network in each community.
Ensure ongoing training for Service Extension Unit Volunteers and schedule regional meetings with Service Extension Volunteers and Corps Community Center personnel.
Participate in community planning and/or organizing activities, designated as relevant to the objectives of the Service Extension Department.
Policy and Procedures
Comply with procedure and policy in the processing of information.
Ensure that Service Extension Units understand information needed and the critical nature of these requirements.
Monitor the adherence to Service Extension Guidelines.
Provides direct, guidance and resource information through regular personal visits (at least once every 3 months), correspondence and phone calls with Service Extension volunteers.
Monitor, on a regular basis, Service Extension Unit expenditures versus their budget allocations.
Ensure that Service Extension Unit Volunteers adhere strictly to fiscal guidelines, including the approval of request for more than $200.
Recruit and train new volunteers.
Provide client casework when necessary.
Complete other Social Service Department responsibilities as assigned.
Provide advice and assistance in responding to disasters in cooperation with the Emergency Disaster Services Department.
This position reports to the Service Extension Director.
This position supervises Service Extension volunteers throughout the Chicagoland area.
This individual relates to, and interacts with, a wide range of contacts both within and outside the Salvation Army (including Service Extension volunteers, personnel in churches, social service agencies, townships, villages and local United Ways).
In contacts related to tis position's duties, this individual acts as a representative of The Salvation Army and its mission.
Master's degree required, MSW preferred.
At least three years of work and/or educational experience in social work, marketing or account management.
Valid Driver's license/MVR clearance.
Willing to promote the mission of The Salvation Army.
An interpersonal style that is service oriented as well as anticipates and responds to the needs of clients.
A flexible style that also displays a willingness to learn.
An excellent attention to detail, procedures, processes and policies.
A self-starter who can manage volunteers, projects and priorities in a constantly changing environment.
This individual will only commit Army resources that have been allocated or approved.
This individual will keep the Director of Service Extension informed on all critical issues relating to their area of responsibility.
This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.
PHYSICAL DEMANDS/WORK ENVIRONMENT
This position is required to do moderate physical work.
In order to successfully perform the essential functions of this position, the employee is regularly required to use a computer and other office equipment.
They must be able to visit sites and make presentations.
The Salvation Army is an Equal Opportunity Employer
Applicants with disabilities may contact us at (773)725-1100 for additional information or assistance with the application process.