The Library Services Assistant 3 provides support for public services and operational functions including on-site serials maintenance, acquisitions and cataloging, print/electronic reserves, Scan and Deliver, oversight of student staff and security of the library space, reference referrals, and other service desk duties at the Haas Arts Library during evenings and weekends for the academic year. Assists patrons both internal and external to the library in the use of resources in person, by phone, email, and other forms of communication. Understands the complexities of a large research library and is able to clearly articulate policies and procedures to patrons and other library staff. Resolves problems with patron accounts and refers problems to team leader or Arts Library management as necessary. Processes requests for Access Services functions, including Eli Express, Resource Sharing, and Voyager retrievals. Assists in creating and updating documentation for department workflows and policies. Assists with accurate collection and recording of statistics, including usage and reference interactions; enters into and retrieves data from spreadsheets and database applications. Creates, maintains and updates acquisitions records. Prepares order forms for authorized library materials. Composes and types correspondence and acknowledgements. Communicates by phone and in writing with vendors and publishers to resolve problems. May assign vendors and dealers. Identifies duplicates of material and prepares description of differences. Processes new and added copies of monographs and serials using supplied bibliographic data. May correct or update records. Assists the E-level Team Leader in overseeing the library during evenings and weekends. Serves on the Arts Library Special Collections service desk and provides back-up as needed, which includes but is not limited to assisting reading room monitors, breaks, and both unexpected and planned staff absences. This position works in collaboration with Arts Library staff members to foster an environment of teamwork, collaboration, and innovation in a fast-paced, service-oriented department.
Posting Position Title: Library Services Assistant 3
University Job Title: Library Services Assistant, Evening & Weekend
Work Week: Flexible or Non-Standard (for anything other than Standard)
Required Skill/ability 1: Demonstrated commitment to providing high quality, responsive, and friendly customer service, and the ability to lead by example. Ability to work collaboratively and apply well-developed interpersonal, communication, and customer service skills. Ability to work with a diversified population.
Required Skill/ability 2: Demonstrated ability to effectively complete tasks in a busy library setting or fast-paced service environment, with accuracy and attention to detail despite interruptions. Demonstrated ability to articulate policies, procedures, and regulations; skill and tact in dealing with the public.
Required Skill/ability 3: Ability to work independently and exercise initiative and judgment while working without close supervision. Ability to direct and monitor work of student employees. Ability to learn new programs. Ability to troubleshoot for software and equipment, such as computers, copiers, printers, and scanners.
Required Skill/ability 4: Proficiency with office equipment (e.g. scanners) and software (MS Office and Adobe products); standard web browsers (Explorer, Firefox, Chrome, Safari); library-related applications (Aeon, Ares, ILLiad, Voyager). Knowledge of library catalogs, databases, and integrated library systems.
Required Skill/ability 5: References must indicate reliability, punctuality, diligent performance, logical and systematic approach to work, strong organizational skills, ability to work cooperatively with public and co-workers, prioritize work, handle complex work assignments accurately, and solve problems effectively.
Preferred Education, Experience and Skills: 1. Experience with art, architecture, book arts, graphic arts, or theater. 2. Bachelor's degree in an arts-related field. 3. Previous public service experience in an academic library. 4. Reading ability of a foreign language, preferably non-Western European. 5. Exhibit preparation, preservation, or conservation experience. 6. Web design or graphic design skills. 7. XML or EAD skills.
Required Licenses Or Certifications:
Four years of related work experience, two of them in the same job family at the next lower level, and a high school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education.
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.