The Library Assistant 1 performs basic library tasks to support both Galter Health Sciences Library (GHSL) patrons and professional staff. This role answers basic questions about library resources, including physical materials, electronic resources, computer hardware and software, and library digital initiatives. This position provides superior customer service to internal and external customers and often serves as the first point of patron contact in a library that prides itself on exemplary service. TheLibrary Assistant 1 actively participates in departmental and all-staff meetings as well as one or more working groups based on personal interest and /or need.
Part Time Hours:
Friday: 9:30a – 6:00p
Saturday: 9:45a – 6:15p
Sunday: 12:45 – 9:15p
Please Note: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical requirements include daily lifting / carrying / moving of objects and books weighing up to 30 pounds.
Ability to reach, bend, climb, stoop, crouch, lift, push and/or pull objects and or furniture while shelving or maintaining the library.
Circulation and Library Access
Provides first point of contact, answers questions, resolves problems, explains and enforces policies for library patrons in person, by phone or by email. Escalates concerns and refers patrons to appropriate staff when unable to provide resolution to questions.
Manages patron access including library privileges and guest IDs; Enforces complex access policy.
Works independently at the desk, assisting patrons and performing full range of circulation functions in the integrated library system (ILS) including checking books out and in, placing holds on books, locating materials, editing patron records, placing other requests for materials, etc.
Opens and/or closes the library regularly depending on work schedule. May be solely responsible for the physical facility during some hours.
Makes appointments and schedules library conference rooms.
Collection and Library Maintenance
Maintains physical collection and library space.
Regularly gathers statistics.
Assists with the setup and/or breakdown of exhibits.
Creates, edits and posts signage for events, holidays and meetings.
Troubleshoots and resolves basic connectivity and usage issues with various library equipment and remote access to resources.
Coordinates maintenance and updates to equipment as needed. Communicates with IT and shares information with the team.
Resource Sharing and Reserves
Answers questions and explains processes regarding ILL and/or Reserves processes, policies and services.
Looks up and retrieves Reserve Items for patrons.
Refers in-depth questions appropriately.
Research and Information Services
Staffs the service desk, monitors email, and fields in-person / phone inquiries responding when appropriate. Triages difficult questions (reference / research) to the reference librarian on-call or the appropriate liaison librarian.
Locates known items in the ILS admin module and the public-facing library search discovery tool and bibliographic databases. Assists and coaches users with similar searches.
Identifies relevant library resources (e.g. guides, resource lists) to answer user queries.
Provides basic support to RandIS staff.
Skillfully navigates the library's website and can point users to the appropriate section quickly.
Understands remote access to library resources and can explain basic steps needed for users to log in and gain access.
Troubleshoots basic connectivity issues for users working remotely or onsite.
Provides basic support to DS and CS staff including data entry / revision to records in the ILS; prepare items for circulation; add labels to items.
Performs other related duties as assigned.
A high school diploma or equivalent required.
Customer service experience in a fast-paced library, retail or similar environment required.
Computer proficiency: successfully uses multiple software programs including email, office productivity software and file management required.
Minimum Competencies: (Skills, knowledge, and abilities.)
Excellent interpersonal, communication and organizational skills and ability to establish positive working relationships with a wide variety of people ranging from students to peers to faculty members.
Aptitude and desire to learn new skills and technologies.
Adaptability: works effectively in an environment in which the parameters may change daily; adjusts behavior to meet the needs of different people and situations.
Strong sense of responsibility and reliability: must be able to assume responsibility for entire library facility during off-peak hours.
Attention to Detail: consistently displays accuracy and attention to detail.
Initiative: exhibits energy and desire to achieve; sets ambitious goals and acts decisively; takes action that no one has requested to improve or enhance job results and avoid problems.
Preferred Qualifications: (Education and experience)
Familiarity with standard library circulation methods and procedures.
Familiarity with Alma integrated library system.
Preferred Competencies: (Skills, knowledge, and abilities)
Excellent written communication skills. Ability to provide updates and ask questions about assignments by email.
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highl...y collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.