Posting Number 2017-3848 Location US-NY-New York Posted Date 10/26/2017 Union N/A School/Division NYU IT (WS1170) Department Name : Client Services FT/PT Full-Time
Analyze, evaluate and diagnose escalated technical problems involving University enterprise-wide technology services and products; assess complexity and determine resolutions; report on findings; recommend and document solutions. Assess, initiate, plan and manage incident tracking database process and recommend system changes or new product development for ITS enterprise wide services and applications. Collaborate with Team Leaders, Technicians, IT Support Analysts (I and II), service partners, and vendors for problem management of complex technical support issues.
Evening Shift: 4PM - 12AM
- Shift hours may change, based upon business needs - Must be willing to work evening and/or weekend hours as needed
Required Education: Bachelor's degree
Required Experience: 2 years' relevant experience analyzing hardware, software and systems' performance, providing technical support including troubleshooting to resolve problems with hardware and software applications, providing training to non-technical users and staff supervision or an equivalent combination of education and experience.
Preferred Experience: Help Desk Institute (HDI) certification; other professional level certification in service desk management
Required Skills, Knowledge and Abilities: Excellent interpersonal, verbal and written communication skills. Familiarity with network systems and instructional computing, including internet services, web browsers, Windows and Macintosh-based software, electronic mail systems, and PC desktop applications (MS Word, Excel, Access, Powerpoint). Ability to conduct training classes and presentations.
Founded in 1831, New York University is now one of the largest private universities in the United States. Of the more than 3,000 colleges and universities in America, New York University is one of only 60 member institutions of the distinguished Association of American Universities.