Reporting to the Operations Manager in the Division of Continuing Education's Management Information Systems group.
A broad range of office and clerical skills are required. One of the primary duties involves running reports for administrators within DCE, with careful attention given to data entry associated with specifying the parameters for these computer queries. Our database contains sensitive student information which requires ongoing vigilance in restricting the distribution of the data.
This job does not require computer programming, but it does require confidence and competence in working with email, Microsoft Windows and Word.
The specific nature of this work requires a business-like procedural strategy. We use several large laser printers to prepare our daily reports, and the candidate must be comfortable with the care and feeding of these devices, including loading paper and clearing jams. Training will be provided, but the general expectation is for someone who can apply a careful, patient, and persistent approach to overcoming obstacles.
Check completion status of scheduled jobs
Check status of productions servers
Check status of pending print jobs
Communicate production status
Re-run failed jobs
Re-transmit failed transfers
Print and distribute daily reports
Process special format output including mailers, labels, and letters
Load printers with paper and special media
Log failures of specific jobs and equipment
Place service calls to repair failed equipment, work with repair people to resolve
Enter On Demand (OD) production requests, check parameters and distribute output
Utilize Automic job scheduling software to submit, monitor, and modify scheduled jobs
Edit configuration and log files as needed
Enter, monitor, and update tickets in JIRA issue tracking system
The Division of Continuing Education (DCE) comprises several entities including the Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 13,000 students per year in approximately 65 liberal arts and professional fields. More than 650 open enrollments online and classroom courses are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 300 courses on the Harvard Campus to 6,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering about 60 two-day, noncredit courses annually.
All formal offers will be made by FAS Human Resources.
Salary Grade: 052
Union: 55 - Hvd Union Cler & Tech Workers
High School diploma and two plus (2+) years working in an office/customer service setting. Experience working with MS Office.
Bachelor's degree or some college coursework preferred. Experience with integrated computer information systems, desktop applications, and data processing.
Accuracy, attention to detail essential. Excellent oral and written communication skills; strong interpersonal skills; patience; friendliness; ability to work well under pressure.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. T...he University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.