The University of Akron’s Information Technology Services - Support Services Department is currently seeking applications for the Technology Specialist position.
Perform Level 1 and Level 2 computer support to the campus community; departments, faculty, staff, and students. Administration of enterprise managed computer hardware and software for academic and administrative offices, computer labs; including general purpose, departmental, and wireless mobile teaching environments. Respond to, troubleshoot and correct faculty and/or staff computer and technology problems. Manage and administer security administration for network access and accounts management, network shares for networked technology.
Project team member as required for major projects as assigned by management. Such projects affect the technology for all students, faculty, staff, and administration. Supervise Level 1 and or Level 2 support personnel as required by the project management function.
Assist departments in evaluating their technology needs and develop technology solutions (hardware and software) to meet their academic mission. Evaluate new and existing products to provide recommendations for software or hardware upgrades. Recommend configuration and specification changes necessary to meet faculty teaching requirements. Maintain and upgrade
software and computer hardware as needed.
Develop policies, procedures, standards, and end user technical instructions for enterprise managed computers and software. Collaborate with departmental computer support staff to provide planning, installation and maintenance of hardware and software that maintains University standards.
Maintain knowledge of technology advancements in hardware and software for the purpose of sharing information with the campus technology community and promoting professional improvement.
18 months of education or training beyond high school.
A minimum of 2 years of experience in support of computer technology including use of operating systems, software applications, hardware and networking both Ethernet and wireless. Knowledge of current computer technology, good problem solving skills, and good communications both written and oral. Ability to adapt to new computer technology, perform various troubleshooting and project management functions.
Physical requirements: Moderate physical effort required involving long periods of standing, walking on rough surfaces, bending and/or stooping; periodic lifting of moderately heavy items (over 25 lbs. -- 50 lbs.).
Dell Warranty Certifications, Apple Warranty Certifications, CompTIA A+ Certification, and Labstats.
The University of Akron is an equal education and employment institution. It is the policy of this institution that there shall be no unlawful discrimination against any individual in employment or in its programs or activities at The University of Akron because of race, color, religion, sex, age, national or ethnic origin, sexual orientation, gender identity, disability, genetic information, military status or status as a veteran. The University is also committed to the principles of affirmative action and acts in accordance with state and federal laws.
The University of Akron is the region’s most influential public research university, contributing to the resurgence of the local economy, providing a workforce highly trained in diverse disciplines, and known for an innovative approach to higher education.