What is the opportunity? To provide key support to Industrials and Business Services teams, keeping closely involved in the teams' activities and undertaking a wide range of administrative and secretarial duties with minimal guidance.
What will you do?
Prepare general correspondence and reports, including confidential documents, signing some correspondence in own name, and drafting responses to correspondence on own initiative.
Co-ordinate the diaries and organise meetings, conference calls, lunch and dinner reservations, ensuring internal meeting room and refreshment bookings are made; highlight conflicting appointments and use initiative to resolve sudden changes to itineraries.
Organise national and international trips including all travel arrangements , accommodation, visas, maintaining the itinerary, ordering currency and compiling expense claims on return;
respond to the need to change travel arrangements at short notice.
Submission of team's expenses and co-ordination of deal expense accounts. Handle invoicing tasks/queries as required.
Respond in a professional manner to incoming telephone calls, and monitor and respond to incoming email and voicemail; deal with internal and external contracts including important clients to gather or relay information, including sensitive matters, which may require considerable diplomacy.
Organise incoming and outgoing mail and faxes, courier services, special delivery requirements, and order office stationery and maintain all filling systems, including confidential material.
Co-ordinate teams diaries, holiday planning and absence records.
Proactively identify operational risks/ control deficiencies in the business
Review and comply with Firm Policies applicable to your business activities
Escalate operational risk loss events, control deficiencies and risks that you identify to your line manager and the relevant risk and control functions promptly. Failure to do so may subject you to disciplinary action, up to and including termination
What do you need to succeed?
Experienced secretary able to work independently.
Strong communication skills, with tact and diplomacy and ability to converse with Senior Management.
Strong organisational skills.
Advanced knowledge of Word, Powerpoint, Excel, Outlook, etc
Calm and flexible nature in terms of dealing with urgent requests and situations
What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
About RBC Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com .
Inclusion and Equal Opportunity Employment RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.
JOB SUMMARY City: City of London Address: Thames Court Work Hours/Week: 35 Work Environment: Office Employment Type: Permanent Career Level: Experienced Hire/Professional Pay Type: Salaried Position Level: CM - Support Required Travel(%): 0-25 Exempt/Non-Exempt: N/A People Manager: No Application Deadline: 2017-11-17 Req ID: 149184