The Assistant Site Manager is responsible for ensuring the timely and accurate filing of electronic tax returns at a community-based volunteer-driven tax site operated by the Center for Economic Progress (CEP). The Assistant Site Manager provides support and guidance to volunteer staff who prepare tax returns for low and moderate-income taxpayers. The assistant site manager helps to ensure effective integration of tax and financial capability services onsite, including tax return preparation and tax time financial capability. This position provides additional assistance as directed by the site manager.
QUALIFICATIONS Job Experience: Minimum of two years general office experience working with computers. Experience preparing income tax returns with tax software preferred. Previous working experience with CEP or other VITA program strongly preferred. Experience working with a diverse population of clients and/or volunteers in a customer service environment helpful. Demonstrated Competencies: Works well with a diverse population of clients and volunteers. Works well in a fast-paced environment with multiple priorities. Able to adapt to new technology and new software products. Possesses a supportive and professional manner.
Specialized Skills: Demonstrates superior customer service skills and strong general office computer skills. Strong preference for individuals with knowledge of professional tax preparation software. Ability to speak a specific second language may be required for employment in some locations. All Site staff are required to attend and complete training as determined by CEP, and to successfully complete IRS’ certification exam.
WORK ENVIRONMENT This position operates in partner host-site locations that may not necessarily be fully accessible. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines. While performing duties of this job the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 50 pounds. This position will require working weekends and evenings. Regular travel to off-site locations in the Chicago metro area is required. Occasionally, some out-of-the-area travel may be expected. Workplace is a smoke? and drug?free environment. Decisions and criteria governing the employment relationship with all employees are made in a non? discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability, or any other factor determined to be unlawful by federal, state, or local statutes.
The Center for Economic Progress provides free tax preparation, tax-related legal assistance and financial coaching services that assist low-income clients in accessing significant financial resources, improving their credit status and building savings. Annually the CEP staff and 800 volunteers provide high-quality tax preparation and tax-related legal and financial services to over 20,000 clients in Chicago and surrounding communities.