The primary purpose of this position is to provide leadership and management for Executive Development Center programming. Specifically, this person is the program manager and client manager for executive programs. The position will report to the Senior Director, Custom Programs, Executive Development Center. Position is full time.
Essential Duties and Responsibilities
1. Serve as project manager for the planning and execution of a high volume of executive programs a) Ensure positive interaction and first-rate engagement with participants, potential registrants, clients and potential clients, vendors, faculty and all other stakeholders for executive programs b) Maintain relationships with international and domestic partners, clients, and other stakeholders for executive programs c) Ensure participant, client, faculty, and other stakeholder satisfaction in executive program delivery d) Use data capture measurements, create reports, and integrate insights into project management functions for improved program delivery and internal operations e) Ensure workflows, processes and other project management functions are sound and effective f) Manage participant registration systems and processes for public enrollment executive programs
2. Monitor program finances and budgets a) Utilize budget lines effectively to ensure financial success of programs b) Reconcile program profit & loss statements and work with team members to produce other finance-related reports c) Work with team members to produce healthy program cost models d) Collaborate with external and internal vendors to provide high-quality program-related services
3. Manage sales initiatives for public enrollment executive programs a) Assist in the development and management of email marketing campaigns b) Respond to program leads, inquiries, and potential new clients to drive sales for executive programs c) Execute lead-management processes, systems, and functions for public enrollment programs
4. Direct staff: a) Supervise intern productivity related to executive program support b) Train and assess interns as needed on an on-going basis
5. Other duties as assigned
1. Recommends initiatives and implements changes to improve quality and services. 2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices. 3. Maintains contact with customers and solicits feedback for improved services. 4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives. 5. Researches and develops resources that create timely and efficient workflow. 6. Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions. 7. Prepares and submits reports as requested and required. 8. Develops and implements guidelines to support the functions of the unit.
Provides Work Direction
Provides direction to staff and student workers/ interns.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time is spent at a desk using a computer terminal.
May be required to travel to other buildings on the campus.
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations. May be required to occasionally travel to outside customers, venders or suppliers.
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment.
Mostly indoor office environment with windows.
Offices with equipment noise.
Offices with frequent interruptions.
a. Appropriate level of understanding of the importance of building strong internal and external relationships b. Strong customer service orientation c. Strong communication skills (spelling, grammar, oral and written communication) Professional and service oriented in approach to all contingencies
a. Strong technical skills including Microsoft Access, Microsoft Word, Microsoft Excel, email, and knowledge of social media b. Organized and flexible with ability to set priorities
a. Ability to work with confidential information b. Ability to handle extremely detailed information c. Ability to multitask in a fast-paced environment
Education and/or Experience
Bachelor's degree required. One to three years of program management experience.
Hiring Range: $23.69-27.23/hour, commensurate with experience
Santa Clara University, a comprehensive Jesuit, Catholic university located in California's Silicon Valley, offers its more than 8,000 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master's, Ph.D., and law degrees. Distinguished nationally by the fourth-highest graduation rate among all U.S. master's universities, California's oldest operating higher-education institution demonstrates faith-inspired values of ethics and social justice.