Serving patients throughout Greater Houston and South Texas, HCA Gulf Coast Division offers comprehensive health solutions—including advanced medical care, education, and community outreach—at its ten hospitals and other freestanding facilities. This network model gives our patients access to a circle of care that is unrivaled in the region. From simple outpatient procedures to complex surgeries performed by specialists, HCA Gulf Coast Division offers comprehensive care close to home.
Serving such a large and diverse region requires HCA Gulf Coast Division to offer a range of programs that meets the needs of young and old, acutely ill and chronically ill. Just some of our services and outreach efforts:
Twenty-four-hour emergency care, both at designated Hospital Emergency Centers and off-site Emergency Care locations
Life-saving intervention during cardiovascular and neurological incidents
Comprehensive women's care, from obstetric care to minimally invasive gynecological surgery
Neonatal and pediatric intensive care
Inpatient and outpatient surgery, rehabilitation, and monitoring support
Education programs – child birth and child care classes, surgical seminars, physician speaker series
Management centers for diabetes, heart failure, and other complex conditions
Community partnerships with the American Heart Association, Joe Niekro Foundation, March of Dimes, and others.
The Gulf Coast Division Transfer Center is looking for a Transfer Center Coordinator.
Work in a customer-centric transfer and transport call center; respond to all callers with the aid of an electronic database of service profiles, approved clinical protocols and healthcare information.
Follow specific protocols, policies, procedures, and utilize established resources.
Work collaboratively with team members ensuring appropriate patient admission.
Work collaboratively with team members to ensure exceptional consumer experience.
Efficiently and effectively, manage all hospital transfers and transports.
Consult with on-call physicians regarding patient care issues, needs and concerns, advise when appropriate.
Establish and maintain a high degree of awareness and knowledge of hospitals' medical staff, services, and special programs.
Exhibit and model exceptional customer relationship behaviors, including telephone and personal contact with all of the call center's customer groups (i.e. physicians and their office staffs, callers, and fellow employees).
Maintain composure and customer-centric communication with challenging callers.
Join our HealthONE family -- the largest healthcare system in the Denver metro area. Eight world-class hospitals. 40+ outpatient facilities. Countless opportunities.
HealthONE is an equal opportunity employer.