Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Pediatrics Computing Facility. This position is for the Medical School Campus.
Provides technical and analytical support in the administration or operation of computer(s) or groups of computers, troubleshooting and improving operation systems, and monitoring the usage and workload of the computer systems and auxiliary equipment. Operational procedures of computer applications are analyzed to determine potential for automation to improve efficiency or correct recurring errors. Problems with operational functions and application performance are analyzed to determine when situations require changes or enhancements to be designed, tested and implemented. Updates to operational software or new utilities to optimize system performance are installed requiring analysis of impact to existing computer systems and languages and other applications. Overall system functions are reviewed for performance failures, slowdowns, and space shortages and corrective actions are determined. This position may involve tuning of existing functions within the computer operational systems or determining new products or changes from vendors to alleviate situations.
PRIMARY DUTIES AND RESPONSIBILITIES:
Develops, implements, installs, monitors, and evaluates existing and/or new operating systems ensuring that system applications meet the needs of users and staff.
Reviews, tests, evaluates, and modifies vendor-supplied operating systems and software for compliance to departmental needs and requirements; updates and troubleshoots operating systems and software as needed.
Installs, tests, diagnoses, and maintains operating system application system utility programs and procedures/scripts, as required.
Troubleshoots and refines networking system software as it affects operating system performance.
Maintains daily log of problems and reasons for operation malfunctions.
Shares responsibility for meeting computer output deadlines as well as the care, regular maintenance, and cleaning of peripheral equipment.
Reads and correctly interprets console messages taking appropriate responsive action; becomes involved in problem determination and resolution in the event of system hardware and software failure in cooperation with the technical support staff.
Provides technical consultation to technology staff.
Designs, tests, writes, and documents more complex scripts, procedures and programs to increase system performance and effectiveness.
Assists in the planning, purchase, installation, and/or implementation of new or existing systems.
Performs problem source identification and resolution.
Assists in training operating staff and users in the proper use of systems.
Writes procedures and programs to minimize programming effort and automated operations.
Writes system and program specifications and other necessary support documents.
Installs or assists service personnel in the installation of hardware and peripheral components such as monitors, keyboards, printers and disk drives at end users’ desktop.
Loads specified software packages such as operating systems or desktop applications onto computer.
Instructs end user on use of equipment, software and manuals.
Assist with maintaining user access inventory of PCF based systems and records of such to comply with HIPAA audit and PCF allocation requirements.
Assure HIPAA compliance for access to PCF based systems.
Installs and supports research specific hardware and software and provides technical guidance and specifications for integration or support of specialized computer and IT systems for supporting researchers.
Provide support and expertise for Apple Macintosh based hardware and software for the various research areas.
Manage WU IT supported devices using software such as Microsoft SCCM, SCEP, HP Web Jet Admin, and other various diagnostic tools as necessary.
Provide vendor direct hardware support by becoming Dell TechDirect and Apple ACMT certified for hardware and software diagnostics and parts replacement.
Make routine rounds in the various Research Lab, PI offices, and conference rooms to offer assistance as necessary.
Provides information to users, staff, and other information technology personnel regarding the technical and procedural aspects of information technology systems and programs.
Assists with operating system and application administration tasks as needed.
Coordinates scheduling of process and work flow as assigned by management.
Manage Casper Apple Management Suite which helps account, update, and configure WU IT supported MAC equipment.
Works with WU IT team as necessary.
Performs other duties as assigned.
Degree or certification from a college or technical school with a degree in information technology or related; experience in the field of information technology or computer operations may be substituted for education on a year-for-year basis
Planning and Organizing:
Knowledge of work standards, processes, and references to regularly assist management.
Ability to manage one module of a larger project or be responsible for projects of limited complexity including software installation and migration.
Knowledge of testing procedures of new and upgraded software packages.
Understands automated operations and storage management practices.
Ability to modify moderately complex operating systems software by assisting with design, coding and or debugging.
Technical Solution Development:
Knowledge of standards and procedures for automated operations and storage management methodologies to prevent operational problems or makes recommendations for enhancements or changes to improve system operation.
Understands viability of alternative technical solutions and can present information to the client.
Understands underlying issues related to client problem and takes action to prevent future occurrences.
Ability to resolve routine and some non-routine problems.
Ability to successfully relay information to clients regarding solutions and related plans for their systems.
Ability to train lower-level team members on specific areas or responsibility.
The hiring range for this position is $22.17 - $28.27 per hour.
Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, hair sample drug screen, and verification of required professional licenses, registrations, or certifications.
-Retirement Savings Plan -22 vacation days -8 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits
Med School HR website (medschoolhr.wustl.edu)
Internal Applicant Instruction:
This position is grade G10.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplin...ary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.