<p>This is a student services position that serves as the associate to the Directors of Graduate Studies (DGS) for the Master of Science in Medical Device Innovation (MDI) and the minor in Management of Technology. The incumbent will also serve as the associate to the Director of Graduate Studies (DGS) for a new Master of Science program in energy technologies and innovations, currently under development. TLI’s mission is to develop local and global leaders for technology enterprises, and to empower executives and leaders in their strategic vision to leverage technology to drive business development.<br /><br />The successful candidate will provide support in the areas of admissions, student services, program management, and alumni relations for professional Master of Science programs and minors, with the goal of promoting the welfare of students and ensuring the quality of education offered.<br /><br />Requires in-depth knowledge of and experience with the extensive body of rules, procedures, and operations of the University, Graduate School, and College of Science and Engineering as well as multiple University enterprise systems. This position requires the ability to work independently, use independent judgment to solve complex problems with minimal guidance, and provide high-quality student and faculty services.<br /><br />Admissions (10%)</p><ul><li>Counsels prospective students on acceptable transfer credits, registration exceptions, pre-degree coursework, degree planning, and internship/training opportunities, allowing them to have the most complete information to make a decision about application</li><li>Advises and guides prospective international students on federal and state laws and regulations to ensure compliance, particularly with visa and financial processes to ensure they can enter the country on time to participate in the program</li><li>Provides direction to prospective students and incoming students on financial aid options, increasing their ability to participate in the program</li><li>Tracks matriculation status for incoming students, communicating with the student regarding missing steps to complete their admission, and resolving issues barring completion of the admission process</li><li>Communicates with admitted students regarding in-person and online orientation, therapeutic interest area groups, registration, holds, and first term schedule, setting them up for success as they begin their program</li><li>Counsels recruiters on trends, best practices, student profiles, recruiting statistics, etc.</li><li>Serve as primary resource for TLI marketing manager to ensure program information is accurately represented and updated as changes are made</li></ul><p>Student Services (40%)</p><ul><li>Counsels and advises current TLI students, students seeking minors, and non-degree seeking students on academic program policies and advises students in addressing academic and financial problems, making educational choices and decisions through weighing different options. </li><li>Serves as the main point of contact for students for issue resolution. Connects regularly with students to identify and resolve potential academic and mental health issues that could prevent the student from completing the program. Documents and escalates issues when necessary. Works with the student and applicable faculty members on leave of absence plans when necessary.</li><li>Provides academic advising on available electives, reviewing proposed electives selected by students and confirming electives eligibility for use in the program.</li><li>Monitors students’ academic progress through the program, designing processes and presentations and guides students through the degree clearance process, including Graduate Degree Program, assignment of major advisor, oral exam committee selection, and graduation application. Oversees scheduling of Plan B oral examinations. Confirms awarding of degree and advises non-graduates on process to complete. Provides reports to the Director of Graduate Studies and the Director of Educational Services on progress and is responsible for ensuring student completes milestones in a timely manner</li><li>Advises students on registration process and deadlines, working with the students to resolve holds and exceptional registration issues (e.g., international, non-degree, and minor students), and grant permission for late registration</li><li>Regularly communicates with students regarding upcoming deadlines, program changes, and extra-curricular learning opportunities</li><li>Advises and guides all TLI international students through the application process for participating in the Curricular Practical Training (CPT) and Optional Practical Training (OPT) programs, ensuring that tight deadlines are met, and collaborating with International Student and Scholar Services to ensure students are able to take advantage of valuable opportunities</li><li>Participates in program and curriculum development and evaluation</li><li>Advises and guides international students on federal and state laws and regulations to ensure compliance</li><li>Monitor student success and ensure students have access to ESL and writing resources and to ensure successful completion of the program</li><li>Resolves non-routine issues</li><li>Makes recommendations for process improvements</li><li>Curate resources for students and organize and post to student intranet</li><li>Provides advice to students on internship/training opportunities</li></ul><p>Program Management (35%)</p><ul><li>Serves as a key member of the Educational Services team, participating in the development of strategies for recruiting, admissions, enrollment, and student affairs and continually looking for ways to improve TLI students’ experience</li><li>Oversees student records and program data for completion and accuracy. Ensures that program information is correct and updated in PCAS and GPAS, and documents student milestones, issues, and resolutions in TLI’s Filemaker student database.</li><li>Manages course and class data, ensuring that ECAS system is up-to-date, processing changes to current courses and entering and tracking new course proposals. Implements changes and resolves problems.</li><li>Manages the development of complex course schedules each term for the MDI and MOT minor programs, juggling conflicting and inflexible schedules of faculty and guest speaker availability to produce an atypical program schedule that ensures program quality and meets the needs of professional working adult students – a process for which there is no software to manage and that typically requires 8-12 iterations. Schedules courses in CCS and secures classroom space.</li><li>Oversees course grading process, advising faculty in the grade entry process, ensuring grade entry deadlines are met, and securing corrections as necessary</li><li>Oversees program course evaluation process, reporting overall scores as part of TLI’s strategic goals, and resolving issues with OMS reporting due to atypical course format</li><li>Represents TLI at Registrar’s Advisory Committee (RAC), Student Records, and DGS/DGS Associate meetings</li><li>Serves as TLI’s Qualtrics expert, developing online peer review surveys, compiling data, and creating reports for each student that are used for leadership development feedback as part of the course</li><li>Plans and organizes student events such as student orientation and graduation ceremony and reception</li><li>Collaborates with the DGS to determine agenda and presentations for biannual faculty meeting to ensure that meetings are productive and continue to stimulate ideas for continuous improvements to the programs</li><li>Curates resources, schedules, and networking and extra-curricular opportunity announcements for students and uploads and organizes material on student intranet website</li></ul><p>Alumni Relations (10%)</p><ul><li>Plans and organizes regular alumni events (5-8 per year) that provide additional educational and networking opportunities, strengthening the participation of the alumni and extending awareness of TLI programs</li><li>Collaborates with alumni advisory panel to build alumni awareness of programming, develop communication strategies, and design events that will benefit alumni and have the broadest reach</li></ul><p>Professional Development (5%)</p><ul><li>Actively continues to develop as a student services professional by attending seminars, conferences, and courses that increase ability to serve a diverse community, including those on topics of intercultural competence, issues of equity and diversity, communications, and mental health issues.</li><li>Reviews current trends in higher education and student services to contribute to the continual development and improvement of TLI’s student services aligned with highest-quality academic objectives</li></ul>
<p>Required Qualifications<br />BA/BS or a combination of related education and work experience to equal four years student support/operations experience; applies knowledge and skill to a recurring task or activity with emphasis typically on precision and timeliness of execution. <br /><br />Preferred Qualifications<br />BA/BS with at least 2 years experience or a combination of related education and work experience to equal six years. Position involves comparing verifying, and reconciling data to help department achieve overall objectives.<br /><br />In-depth knowledge of and experience with the extensive body of rules, procedures, and operations of the University, Graduate School, and College of Science and Engineering. At least two years experience providing superior advising and student services to professional, working adult learners. Experience with University enterprise systems including PeopleSoft, PCAS, ECAS, GPAS, CCS, MyU, SRT, OCM Astra, UM Reporting Center, and Moodle. Experience with Filemaker and Drupal a plus.<br /><br />Must be able to work independently, use independent judgment to solve complex problems with minimal guidance, and provide high-quality student and faculty services.</p>
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.