The Case Manager is a member of the Cowell Center's team of medical and mental health providers. This position is located in CAPS and together the team practices in the unique environment of college health, directly contributing to student success by delivering viable medical and mental health resources and referrals to students within the SCU community.
The Case Manager will work collaboratively with the Counseling staff, Student Health Services staff, Office of Student Life Staff, Residence Life Staff and other professionals on- and off-campus to track and assist students who are struggling with navigating resources and finding the appropriate support. This will be done to improve the coordination of care and the retention of Santa Clara University students.
The Case Manager is primarily responsible for providing services designed to minimize the impact of mental illness or emotional distress on the academic and personal pursuits of students through effective case management and the coordination or care between campus and community resources. This position does not involve the administering of mental health counseling.
Essential Duties and Responsibilities
1. Case Management:
Serve as a resource to SCU students with specific challenges in order to support academic and developmental success, inclusive of interpersonal skills and health education.
Accept newly assigned from appropriate members within the SCU community.
Complete case management assessments on all referring students.
Provide support for students in crisis as appropriate.
Coordinate student transitions from SCU services to external, community providers if necessary (e.g., psychiatric/psychological treatment services, alcohol/drug/addiction treatment services, hospitalizations, higher levels of care, return to parental care, etc).
Re-evaluate and adjust intervention plan according to the need over time while partnering with the student and collaborating with other relevant parties.
Communicate with staff, parents, families, or designated emergency contacts regarding welfare matters as appropriate.
Provide appropriate health education for students in need.
Assist with phone triage.
Maintain appropriate confidentiality of all students.
Track student utilization of behavior intervention referrals and behavioral outcomes.
Electronically maintain daily full, accurate, and up-to-date case records.
2. Consultation, Referral and Outreach Duties
Build and maintain collaborative relationships with SCU campus agencies and community providers.
Develop MOUs with local community providers and agencies.
Consult regularly with the various departments on campus regarding services, access, and care, particularly with the Office of Student Life.
Serve as a referral coordinator for and offer consultation to students in need of resources off campus.
Help develop training programs for staff, faculty and students on mental health related topics.
Deliver educational programs, materials and recommend interventions regarding student issues.
Act and advocate for the student as s/he negotiates the academic, student life and health care landscape by working with relevant on campus and off campus providers to ensure the student's needs and accommodations are understood.
Help develop a database of community resources that can be utilized by students, faculty, staff, parents and others in the community.
Appropriately document all consultations.
Serve on university-wide and/or departmental committees as appropriate.
3. Departmental Development
Actively and collaboratively support the mission, goals, and initiatives of the Cowell Center.
Observe all Cowell Center policies and procedures.
Keep abreast of changes in psychological care that affect CAPS and the campus community.
Conduct all work activities with respect for rights and wishes of clients, families, and co-workers.
Attend scheduled staff meetings.
Serve on departmental committees as appropriate.
Maintain cooperative interactions with other clinical and support staff.
Display a positive attitude within the Cowell Center and across departmental lines to contribute to staff morale and overall customer satisfaction.
Participate in departmental performance improvement activities.
Develop and foster relationship and trust with employees and the SCU Community.
Work individually and as part of a team in a collegial, respectful, and professional manner.
Demonstrate collaborative practice with team members utilizing conflict resolution and chain of command as necessary.
OTHER DUTIES AND RESPONSIBILTIES : 1. Collaborate and appropriately consult with CAPS , Student Health Services, the Office of Student Life and Athletics to provide care to students who need case management. 2. Provide advice, consultation, and support in the development, implementation and evaluation of department wide policy. 3. Maintain membership in professional organizations as deemed appropriate. 4. Remain knowledgeable of best practices in case management and university counseling centers while staying abreast of the latest trends in the discipline of case management. 5. Perform other work-related assignments as assigned and/or required.
Provides Work Direction
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
1. Commitment to understand and support Santa Clara University's distinctive Jesuit tradition and educational vision and willingness to model institutional values of service to others, community, and diversity. 2. Commitment to understand, support, and model the values of a Jesuit, Catholic university as they relate to Counseling and Psychological Services. 3. Santa Clara University is committed to Inclusive Excellence, therefore, it is vital all candidates seeking employment be committed to and demonstrate skills, knowledge and awareness to serve the unique needs of our diverse campus community.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time will be spent in office with patients and at a desk using a computer terminal.
May be required to travel to other buildings on the campus.
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical counseling center office environment.
Mostly indoor office environment with windows.
Offices with equipment noise.
1. Demonstrated ability to use technology in improving the delivery and evaluation of programs and services. 2. Demonstrated knowledge in the application of student development theories. 3. Demonstrated knowledge in addressing the needs of a diverse student population.
1. Demonstrated presentation skills and ability to communicate effectively in both written and verbal form with a variety of people including students, faculty, staff, alumni, and parents. 2. Demonstrated skills in the application of student development theories.
1. Ability to establish professional relationships; interact effectively with diverse constituencies; and maintain confidentiality when required. 2. Ability to work well both individually and as a part of a team in a collegial, respectful, and professional manner. 3. Ability to work independently with a wide variety of student psychological needs.
Education and/or Experience
1. Master's Degree in Higher Education Administration, Student Development, Counseling, Social Work, or related field. 2. LCPC , LPC, LCSW, LSW California licensure, preferred. 3. Prior experience working with clients/students in conducting case management and/or student conduct administration, preferred. 4. Knowledge of Title IX, mental health and disability laws, and student conduct administration. 5. Prior experience addressing the needs of a diverse student population, preferred.
Hiring Range: $2377.38 - $2732.42 semi-monthly, commensurate with experience
Santa Clara University, a comprehensive Jesuit, Catholic university located in California's Silicon Valley, offers its more than 8,000 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master's, Ph.D., and law degrees. Distinguished nationally by the fourth-highest graduation rate among all U.S. master's universities, California's oldest operating higher-education institution demonstrates faith-inspired values of ethics and social justice.