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The Physician Billing Department Operations Dept. is seeking an Audit and Control Group Leader for their team. This person assists the supervisor in setting priorities and delegating daily assignments, including credit resolution and charge corrections. The Group Leader acts as expert resource to staff in systems proficiency, account resolution and interpretation of policy and procedure.
Coordinates the completion of work assignments on an individual and group basis
Coordinates the completion of regular work as well as projects in the corrections and credit balances
Updates logs and other tracking mechanisms of work distribution and keeps co-Audit Group Leaders, and management informed of work progress and completion
Holds regular pending meetings with staff to effectively monitor their workloads and assist with their questions and issues
Communicates with other areas to resolve difficult accounts by researching policy and procedure, and initiates procedural changes when necessary
Provides on-the-job training for new specialists as well as training of new procedures to all staff and gives new staff the necessary tools, supplies, and information (i.e., new policies and updates) to perform their responsibilities
Advises new employees on their progress and development areas
Monitors progress and records productivity measures to ensure individuals' expectations and team's goals are met
Acts as an expert resource to staff on policies, procedures, and work responsibilities and as a liaison between staff and management, including participation in the Production Leadership Team
Provides necessary assistance and participation towards department-wide initiatives
Prepares and updates time sheets and orders supplies
At least a high school diploma or equivalent
3-4 years customer service/leadership required; preferably in a healthcare billing environment
Excellent organizational skills and thoroughness
Excellent oral and written communication skills
General computer literacy with knowledge of Microsoft Office required
Strong analytical skills
Sound judgment and diplomacy required to respond to critical operational problems
Must be able to set priorities to solve problems and recognize need for escalation
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
As one of the world's premier cancer centers, Memorial Sloan-Kettering Cancer Center is committed to exceptional patient care, leading-edge research, a...nd superb educational programs. The close collaboration between our physicians and scientists is one of our unique strengths, enabling us to provide patients with the best care available today as we work to discover more effective strategies to prevent, control, and ultimately cure cancer in the future. Our education programs train future physicians and scientists, and the knowledge and experience they gain at Memorial Sloan-Kettering has an impact on cancer treatment and the biomedical research agenda around the world.