Summary: The Director of Security is responsible for planning, organizing, directing, evaluating, and coordinating the physical security for Reynolda House Museum of American Art to ensure the protection, security, and safety of the museum, the premises, the collection, the staff, and the visitors. Responsible for maintaining a highly responsive team of protection officers, who create a safe, secure, pleasant, and welcoming experience for all visitors and employees. The Security Department is part of the Museum’s Internal Operations Division.
Evaluates, develops, and implements a security program using current security methodologies to ensure the protection of museum assets including; the collection, the historic house, and staff.
Develops and enforces security and museum policies and procedures, and ensures the staff is trained on policies and procedures.
Recruits, selects, hires, mentors, directs, and retains skilled safety and security staff to maximize their efficiency and effectiveness and to provide outstanding customer service to museum audiences.
Works closely and collaborates with facilities department to ensure a safe environment for staff and visitors
Responsible for key access and card access for staff and contractors. Manages key and card audits.
Supervises security staff and their responsibilities to provide security coverage to Reynolda House, safety for the collections, and reinforces institutional visitor service standards.
Develops and maintains a collaborative and collegial relationship among all campus constituents, local law enforcement and safety agencies.
Develops, coordinates, and maintains a fire prevention program to reduce or prevent the risk of fire to the museum.
Collaborates with all departments on security issues that arise consistently using tact, diplomacy, and strong interpersonal skills at all times.
Works closely and collaborates with the event and program management department as well as the visitor services department to ensure proper staffing levels at public and private events, along with advising and offering consideration to any events and programs as deemed necessary.
Monitors museum fire sprinkler alarms and detection systems for proper operation and preventive maintenance and liaison with maintenance and operations personnel.
Develops, coordinates, and enforces the safety program to ensure compliance with federal, state, local, and University guidelines and regulations.
Ensures safety of employees and visitors to the house and grounds during activities.
Develops, maintains, coordinates, and trains the museum emergency management program to ensure the museum can effectively handle all foreseeable risks.
Oversees all necessary facility inspections, program audits, and inspections by outside regulators (i.e. OSHA and the fire marshal).
Works with Wake Forest University Information Systems to assist in conducting vulnerability assessments of the network, systems on the network, and assist in the resolution of any related issues.
Acts as the museum’s primary liaison with local, state, and federal law enforcement, institutions, and organizations.
Remains up-to-date on strategies of crime prevention.
Trouble-shoots personnel issues that occur with staff and visitors, with the highest level of interpersonal tact.
Supervises a department staff of 20 part-time employees and one full-time employee and schedules and assigns work, reviews performance, and recommends salary increases, promotions, or discharges.
Required Education, Knowledge, Skills, Abilities:
Bachelor's Degree in related field, and/or five years’ experience in the supervision, management, or direction of security operations, or an equivalent combination of education and experience.
Certification as a Certified Protection Professional (CPP) by the American Society of Industrial Security (ASIS), may substitute for required baccalaureate degree.
Skill in implementing, evaluating, and managing security operations, policies, and procedures
Knowledge of electronic systems (i.e. integrated access controls, intrusion detection, fire detection, and video surveillance).
Ability to demonstrate strong leadership, interpersonal and collaborative skills with staff, along with excellent customer service skills.
Ability to demonstrate professionalism, tact, diplomacy, and a positive demeanor in performance of all duties.
Ability to recruit, direct, train, evaluate, and motivate staff.
Working knowledge of design and operation of fire sprinkler, alarm, and detection systems and ability to analyze problems in such systems.
Knowledge of federal, state, local, and University safety guidelines and regulations.
Ability to demonstrate effective communication skills (verbal and written) through listening, writing, questioning, and speaking
Knowledge in the development and implementation of emergency management and business continuity programs.
Skill in negotiation, coaching, motivation, problem solving, and conflict resolution.
Ability to act calmly, quickly, and effectively in emergency situations.
Ability to maintain confidentiality of records and information.
Ability to work flexible shifts, including weekends and holidays.
Knowledge of general facilities operations and general maintenance issues.
Ability to develop and manage a departmental budget.
General knowledge of information systems and skill in use of Word, Outlook, Excel, PowerPoint, and other programs, including security specific programs.
Experience in the field of museums or protection of cultural property.
Responsible for own work.
Note: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce, and encourages qualified candidates across all group demographics to apply.
Offering the personal attention of a small liberal arts college, coupled with the breadth and global relevancy of a leading research institution, Wake Forest claims the distinction of being the nation's premier collegiate university. Wake Forest is consistently ranked among the top 30 universities in the nation. Our mission is to educate the whole person, graduating students who seek purpose-fille...d lives while building a community dedicated to serving humanity in the spirit of our motto, Pro Humanitate.