MAIN RESPONSIBILITIES: Provides information, advising and counseling to financial aid recipients and applicants using knowledge of federal, state, and institutional financial aid policies and regulations. Ensures compliance with federal, state, and institutional regulations. Performs award packaging using knowledge federal and institutional needs analysis. Reviews financial aid files performing verification of data. Initiates follow-up items requiring clarification or any file discrepancies. Acts as the lead financial aid contact in the day-to-day operations of the Oakland financial aid office. Communicates frequently with parents of prospective students, answering questions about affordability of attending CCA, through increased financial aid eligibility or via usage of payment plans. Utilizes professional judgement in the readjustment of financial aid packaged during the year on the basis of changed financial circumstance. Reviews loan requests, following up with students and parents as necessary to resolve conflicting or incomplete information. Provides analysis on proposed financial aid regulations and proposes recommendations to the management team. Primarily responsible for reconciliation of the Federal Work Study Program and/or Cal Grant Program ensuring on time annual close out of programs with balanced spending. Regularly updates front line staff and financial aid counselor on pertinent changes to federal regulations. Act as liaison with Student Accounts Office with regard to EFT disbursements. Provides guidance to students who are requesting re-evaluation of awards exercising Professional Judgment. Serves on the committee to review student academic progress and counsels financial aid recipients with academic progress issues Provides counseling to students who plan to participate in the campus mobility programs. Advises students of cost of attendance issues and aid processes. Works closely with the Oakland Student Accounts Office to resolve account and registration issues. Analyze amount of petition funds spent periodically, and propose changes to annual spending guidelines based on previous year's outcomes. Implements and manages financial literacy programs for current students and recent graduates of the college to assist with consistent low default rate. Assists with the maintenance of departmental policies and procedures manual May lead a department team or committee or serve on a divisional team or cross campus committee. Supports development, implementation and evaluation of student budgets, packaging policies, counseling policies, practices and procedures. Conducts entrance and exit loan interviews, and advises students taking a leave of absence/withdrawing while working to strengthen the College's retention efforts. Conducts financial aid application workshops and serves as financial aid representative/ information source at campus events based on the Oakland campus. Assists in the preparation of fiscal reports and annual Cal Grant reporting. Performs additional duties as required.
Supervisory Responsibilities Position will directly supervise the Financial Aid Counselor. Will also supervise work study students regarding usages of ImageNow scanning system and other document flow processing, and may indirectly supervise the Financial Aid Assistant during heavy peak processing times. The Assistant Director will also develop and/or identify professional development opportunities to further the growth of the Financial Aid Counselor.
Bachelor's degree and equivalent education and experience required. Two to five years of experience in a college financial aid office or related college department with supervisory experience. Strong customer service orientation and good interpersonal communication skills; excellent oral and written communication skills.
Familiarity with needs analysis methodology, application, and verification process. Computer proficiency (PC Windows applications) a must; knowledge of financial aid databases including COD, ELM Resources, CSAC Webgrants, ImageNow document management system or other paperless system; experience using and supporting Datatel Colleague or similar ERP software preferred. Must demonstrate attention to detail and accuracy, strong organizational skills, and ability to articulate and disseminate complex and detailed information to multiple audiences. Ability to handle multiple projects and priorities and work well under pressure. Knowledge of federal Title IV and state financial aid programs highly desirable; experience with institutional awarding strategies in the context of enrollment and retention goals at a private college a plus. Familiarity with and ability to apply technological innovations to Financial Aid Office operations with strong computer skills in MS Word and Excel.
Additional Locations San Francisco
Application Instructions Applicants are required to attach a cover letter and resume, as well as state salary history and requirements. Incomplete applications will not be considered. Recommended document file formats are Word or PDF. If there are multiple attachments, we recommend compressing/zipping your files into a zip format file. There is also a place in the application for you to provide a link to large documents. Please submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions.
Application Deadline For staff positions, screening begins immediately and continues until the position is filled.
EEO Statement As an educational and cultural institution, California College of the Arts has a responsibility to provide access and opportunities for all people, with special attention to supporting groups historically underrepresented in higher education.
We believe that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability.
California College of the Arts is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity.
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Founded in 1907, California College of the Arts (CCA) is an independent art college with 21 undergraduate programs in architecture, design, fine arts, visual studies, and writing. The college also has graduate programs in architecture, comics, curatorial practice, design, design strategy, film, fine arts, visual and critical studies, and writing. Through these programs, the college has created a d...ynamic and interdisciplinary environment. Diverse cultural perspectives enrich the CCA community and the college believes that continuing to expand the horizons of the students and faculty is essential to achieving its educational objectives. With campuses in Oakland and San Francisco, CCA currently enrolls 1,950 full-time students.