International House Service Clerk: Responsible for cheerfully greeting students, staff and visitors in person or by phone and provide information, policies, and procedures as requested; maintain resident/guest/visitor sign-in/sign out sheets; take initiative and thoroughly respond to and interact with guests and others; receive record, and distribute mail and packages; enter packages into online package distribution system; check out and follow up for return of borrowed equipment and keys; maintain the appropriate forms and records, document preparation and processing, enter building service requests (work orders) upon request or personal observation, contact Facilities Services (FS) for building escorts when needed; report any suspicious activity in or around the buildings, maintain open communication with the IHSC team members and RHM, administer lock out process, provide keys to building staff, and follow up with incidents reports as needed. Admissions: Complete resident check-in and check-out processes, maintain key inventory. Provide assistance with entry of residential or summer conference assignments as requested.Services to Residents, Guests and Visitors: Cheerfully greet residents, guests, staff, faculty, and visitors in person or by phone providing information, policies, and procedures as requested. Respond to inquiries and proactively reach out and provide services. Provide excellent service to building guests, including 30,000 visitors annually, including diplomatic community partners and dignitaries. Promptly check voicemail and return calls as needed. Actively monitor building access, maintain building sign-in sheets and accessible entries/doors; appropriately report security violations. Contact the appropriate personnel for building emergencies, track and dispense keys to various groups, complete key inventory, track and provide access for room lock-outs. Using departmental protocols, promptly report building repairs and emergencies. Assign kitchen resources, maintain library digest, monitor building equipment checked out to residents. Mail Tracking & Distribution: Receive and forward or record, and distribute U.S. mail, as well as U.P.S, Fed Ex, and other packages; enter packages into online package distribution system. Travel to loading dock or other building entrances, as needed, to accept mail and package deliveries. Utilize mailing tracking procedures and software as directed. General Office and Building Support: Maintain the supply inventory of front desk, work room and office suite; and submit requests for general office supplies; file, make copies, research and retrieve documents; provide routine orientation for new IHSC staff. Deliver building notices and confirm status of select building resources upon request.Event & Program Information Sharing: Actively review and be aware of building events, programs and activities. Review building event calendars, and provide thoughtful, accurate, timely and proactive information to guests and visitors. Cheerfully welcome guests and visitors. Other Duties as assigned.
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