Reporting to the Director of Collection Management, Technical Services and Access Services and with direction from the Manager of Access Services and the Evening Manager of Access Services, performs a range of cataloging and processing functions for materials in any format, including but not limited to receipt and management of materials, order and catalog records maintenance, and copy cataloging. The incumbent also provides excellent public service and research support at the Information Desk. The Library Services Assistant must have a thorough understanding of how to effectively answer basic information, directional, privileges, and access services questions for Yale and non-Yale patrons. The Library Services Assistant must be familiar with the workflow and operations of document delivery services and will participate in some or all of these services. Receives, processes, and catalogs material in any format received via order, gift, or transfer: updates order records and searches, verifies, and edits cataloging copy in Integrated Library System (ILS), making appropriate changes as needed, updates holdings, and brings in new records or creates provisional records when appropriate. Tracks acquisition of electronic material, confirms access, notifies patrons, and updates systems accordingly. Works with staff in Catalog and Metadata Services and E-Collections to ensure accurate links, access and holding information for e-resource records. Performs quality control and identifies and resolves problems by performing catalog maintenance activities, including modifying, updating, editing, or deleting records. Performs bibliographic searching tasks related to processing interlibrary loan requests. Performs scanning or digitization tasks, including but not limited to scanning for reserves, scan and deliver requests, and interlibrary loan requests. Prepares material for transfer to Library Shelving Facility (LSF) or withdrawal, including updating records. Provides services at the information desk. Using independent judgment responds to or refers requests for appropriate action. Answers directional and basic information questions using print and electronic resources. Interviews library patrons to determine scope and depth of requests per established procedures and guidelines. Advises, screens and refers patrons to librarians for in-depth research assistance using a triage system. Assists Yale and non-Yale patrons in the use of collections and resources in-person, by phone, email, fax and other forms of communication. Uses knowledge of the online catalog and general databases to assist patrons in searching for known items and verifying citations. Answers questions concerning library access policies, multiple book classification schemes, various libraries, and the location of books in the stacks. Searches for bibliographic data with incomplete information in catalogs, reference sources, files, and databases. Assists with support for patrons in use of software, courseware and other applications. Troubleshoots and addresses problems with public workstations, equipment for loan, patron-owned equipment, copiers, printers, scanners and other technology equipment. Refers unresolvable problems to appropriate next level per established procedures. Understands the complex environment of a large research library and can clearly articulate policies and procedures to patrons. Provides backup and assists with special projects. Sorts and distributes mail. Pages material from the stacks and performs collections care activities including but not limited to shelving. Contributes to the development of workflow and procedure documentation. Maintains operational statistics. May provide work direction and training to student employees. May be required to work holidays and recess days; may be required to substitute evenings and weekend.
Posting Position Title: Catalog Assistant 3
University Job Title: CSSSI Service and Processing Assistant
Work Week: Flexible or Non-Standard (for anything other than Standard)
Required Skill/ability 1: Demonstrated skill in copy cataloging, including performing bibliographic searching and identifying best record using an Integrated Library System (such as Voyager) or a union catalog (such OCLC Worldcat) and importing from or creating provisional bibliographic records within such systems.
Required Skill/ability 2: Commitment to and demonstrated skill in providing excellent customer service in an academic library. Must be able to work with respect and civility with faculty, staff, students, and other patrons in a culturally diverse environment.
Required Skill/ability 3: Demonstrated ability to work both independently and in a team, including taking responsibility for one's personal work and for actively contributing to team successes, utilizing excellent written and oral communications skills, time management, and effective prioritization of tasks
Required Skill/ability 4: Excellent computer skills including demonstrated proficiency using MS Office, specifically Word, Excel, and Outlook in a collaborative, cloud-supported environment utilizing shared file space and shared calendars, including familiarity with creating and responding to meeting requests.
Required Skill/ability 5: References must indicate reliable attendance and punctuality, accuracy and attention to detail, ability to organize own work, ability to work effectively with others, and diligent performance.
Preferred Education, Experience and Skills: 1. Experience in Library Acquisitions or other Technical Services area. 2. Demonstrated skill in using an Interlibrary Loan System and/or Reserves Management System (such as ILLiad and Ares). 3. Demonstrated proficiency with digital scanning of library material.
Required Licenses Or Certifications:
Four years of related work experience, two of them in the same job family at the next lower level, and a high school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education.
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.