Salary is commensurate with experience and education
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for four consecutive years.
The UW Medicine Center for Scholarship in Patient Care Quality and Safety within the Division of General Internal Medicine has a great opportunity for a full-time Public Information Specialist. This position will develop, implement, and conduct research on the new Quality and Safety Project Navigator initiative which will serve to address the challenges of providing timely and effective coaching in the design, implementation and dissemination of quality improvement/patient safety projects across the organization. Also, this position will develop, implement, and evaluate marketing on several research projects that will engage the leadership within community healthcare organizations to engage in a shared learning community. Finally, this position will develop and support the marketing, roll-out, and scientifically rigorous evaluation of Communication and Resolution Programs (CRPs) to as many Washington hospitals as possible.
This position must understand and have demonstrated ability to manage the complexities of working with the highly diverse range of stakeholders involved in Communication and Resolution Programs (CRPs), whose perspectives and interests are often in conflict with each other. This includes patient safety advocacy nonprofits, healthcare clinical professions, healthcare delivery systems, professional associations, professional liability insurers, regulators of healthcare organizations and professions, academics, and healthcare attorneys. This position will work as a liaison between these groups to develop and implement a CRP, along with a shared learning community and data registry. This position must also be knowledgeable and have a clear understanding and demonstrated track record of how to develop, manage, and conduct rigorous research initiatives on patient safety and quality within large, complex medical institutions.
The University of Washington's Division of General Internal Medicine is considered to be among the top five Divisions of General Internal Medicine in the nation. General Internal Medicine, established in 1985, has rapidly grown to be largest Division in the UW Department of Medicine. The Division has a workforce of approximately 400, including nearly 300 faculty members who are known for their outstanding research, teaching and patient care. The UW Medicine Center for Scholarship in Patient Care Quality and Safety (Center) is a home for collaborative scholarship and projects that maximize the quality, safety, and value of healthcare delivered by faculty. Founded in 2012, the Center has grown in depth and breadth and collaborates with other departments and department leaders. The Center directs a number of important programs, including the Certificate Program in Patient Safety and Quality, the Patient Safety Innovations Program, the Center Scholars program, and supports the development and implementation of a number of large-scale research projects and initiatives. These projects are important to the Division and the Department as well as UW Medicine and nationally as the mission of these projects includes training future care givers in quality improvement, patient safety and value based care processes. With a multi-million dollar budget, the Center is a hub for collaborations with other departments and programs across the University of Washington (i.e., UW Risk Management), as well as the region and nationally, to further patient safety research and quality patient care initiatives.
Quality and Safety Project Navigator
Apply high-level experience and scientific knowledge regarding quality improvement and patient safety projects in the design, development, and implementation of the Quality and Safety Project Navigator initiative. This program will involve one-on-one coaching from an experienced quality improvement professional on quality improvement/patient safety projects across the organization
Communication and Resolution Program Development
Direct strategic planning around engaging our leadership as well as other healthcare organizations.
Lead the development, execution, and maintenance of marketing, including promotional materials, for the roll-out of Communication and Resolution Programs to as many Washington hospitals as possible in partnership with outside CRP partner organizations.
Co-direct efforts to market the Communication and Resolution Certification Program (CRP) and to identify, quantify and disseminate lessons learned from CRP events to providers and institutions across the state.
Identify opportunities for collaboration between the CRP Certification Program and Patient Safety Organizations in Washington and in other states.
Conceptualize, draft, and submit applications for funding for the CRP work to Foundations, NIH, and other potential financial supporters of this work.
Lead discussions about the relationships between Communication and Resolution Programs and Patient Safety Organizations in Washington State, and facilitate stakeholder understanding of how these programs can be mutually beneficial.
Participate as a teaching staff member in Washington State Communication and Resolution Program training programs around event analysis and quality improvement.
Lead the design and implementation of an innovative shared learning community around patient safety and Communication and Resolution Programs for the national Collaborative for Accountability and Improvement.
Lead the effort to develop, catalog and disseminate best practices and standards for Communication and Resolution Programs.
In collaboration with the research task force, oversee the design, development and implementation of a sophisticated and complex Communication and Resolution Program Database to capture, analyze and report CRP Case-level data. This includes securing stakeholder participation, managing the system and communication of findings.
Provide senior level advice and support as needed to project management staff.
As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Master's Degree in Public Administration, Public Health, Health Services and/or Marketing and/or equivalent experience plus 4-5 years experience required
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
9+ years of work experience in patient safety and quality improvement.
Experience leading quality improvement and patient safety initiatives in large healthcare systems and/or state hospital associations.
Extensive knowledge and work experience in the challenging field of analyzing and learning from adverse events and errors in healthcare.
Excellent communication skills and the ability to collaborate with groups that have differing objectives.
Healthcare information technology experience.
Excellent written communication.
CONDITIONS OF EMPLOYMENT
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.