Schedule: M-Tu 8-5*, W 9-6*, Th 8-5*, Fri 8-430 Saturday: Average of 2 per month (9-12). *Subject to change during times of high demand. Specialist will work overtime as necessary and may need to work additional evenings/weekends on a regular basis to provide service to students, cover college fairs, recruitment events, etc.
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons, covered by the Americans with Disabilities Act, in accordance with its requirements.
Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.
1) Represents and promotes the college and recruits students. Arranges and conducts targeted recruitment activities within specified territory and maintains regular contact with future students and other stakeholders in assigned high schools, career centers, community and government agencies, and business and industry entities.
2) Provides admissions and enrollment process information. Assists with the application process and next steps for enrollment. Provides information on programs of study, campus services and resources, student life, and opportunities for campus involvement. Assists individuals, as well as groups of prospective students, in-person, by phone, by email, and via online chat, as well as other electronic/virtual and social media tools.
3) Explains educational program options and transfer opportunities, and assists students with developing a plan of action and setting proper expectations.
4) Maintains regular contact with future students and performs follow-up communication to ensure they are progressing through the application/enrollment process. Collaborates with and executes referrals to admissions office team members and other college departments/personnel to facilitate enrollment.
5) Assists with on-campus visits, tours, special event programming, and other internal and external recruitment activities. Provides outreach and follow-up support via written and phone communications. Tracks all activities, evaluates their effectiveness and recommends outreach changes and improvements.
6) Keeps accurate records, completes and maintains all required documentation, including input of contacts into CRM, as well as outreach activity statistics and reports.
7) Maintains confidentiality of student files and other sensitive subject matter.
8) Works assigned schedule, exhibits regular and predictable attendance and works overtime as required and approved to meet workload demands.
9) Performs other related duties as required or assigned.
Usual Physical Demands: The incumbent of this position typically exhibits the physical demands identified in the Functional Job Analysis on file in the College's Human Resources Department and which is periodically reviewed and updated. Physical demands listed in the Functional Job Analysis are not job qualification standards, but are used to help the College assess and determine reasonable accommodations for otherwise qualified individuals covered by the American's with Disabilities Act.
While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for extended periods of time, and occasionally stands and walks. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee regularly talks and hears. Employee occasionally lifts items up to 10 pounds.
Working Conditions: Normal office working conditions.
Knowledge, Skills and Abilities: Knowledge of: Territory management, marketing, recruitment and outreach operations; communication and relationship-building strategies; customer service and public relations principles; community college philosophy and operations, student development; admissions and enrollment management objectives and strategies; family rights and privacy act; report development and analysis; event planning; student information system functions and queries; CRM system functions; computer software programs, applications, database management; and standard office practices and procedures. Ability to: Appreciate diversity and work effectively with persons of varying cultures and backgrounds; develop and maintain positive and productive working relationships with associates, supervisors, job contacts, and general public; speak effectively to individuals and large groups; answer routine and complex inquiries in-person, by phone, by email, using online chat and other social media tools; exhibit a pleasant telephone manner; work independently, demonstrating initiative and follow-through, as well as work as part of a larger team; organize and manage multiple tasks; demonstrate flexibility; maintain confidential and sensitive information; maintain accurate and complete work records; and implement program evaluation and data analysis. Skilled in: verbal and written communications; public speaking; developing, organizing, implementing, and evaluating outreach initiatives, programs, and special events; multitasking and project management; maintaining good public relations and excellent customer service; follow-up; problem solving; application of job software programs; general typing and administrative work; and operating general office equipment.
Bachelor's Degree in Business, Marketing, Public Relations, Communications, Higher Education Administration, or closely related field, with at least one year of experience in sales, recruitment, marketing, or public relations. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Preferred Qualifications: A successful background in sales, recruitment, and/or outreach; experience with territory management and presenting to small and large groups; prior experience working with high school students, parents, school counselors, teachers, and/or school administrators.
Additional Information: All applicants must submit a cover letter detailing their experience in one or more of the areas listed in the minimum qualifications, and, if possible, their experience working with high school students and officials. Applications submitted without a cover letter will be considered incomplete and, therefore, will not be considered.
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees ...in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.