The Access Services department of the West Virginia University Libraries invites applications for a Library Technical Assistant II. Under the direction of the Director of Operations and Resource Sharing, the Assistant will carry out Access Services departmental operations, act as an Access Services Department resource member, and assume responsibility for providing assistance in the general operations of the Access Services desk. The position will spend the majority of the time at the public service desk, working with library patrons and student employees.
In order to be successful in this position, the ideal candidate will:
Participate in rotating shifts at the public Access Services Desk, which includes managing all circulation transactions through use of the WorldCat Management System and ILLiad system.
Supervise the task assignments of up to five student assistants per hour, directing them to do item pickups, stack straightening, shelving and shelf reading materials, and other Access Services projects.
Serve as the point person for fines and bills that are issued and collected by the Downtown Campus Library, and as the key person between the Downtown Campus Library and the WVU Office of Student Accounts.
Meet with library customers to answer questions regarding bills and fines, instructing on use in basic electronic database searching and the MountainLynx online catalog system, etc.
stack maintenance activities, This includes charging and discharging items at the circulation desk; supervising the student assistants at the circulation desk and in stack maintenance assignments and responding to users' questions and complaints about their circulation experience.
Search for missing, lost, and in-transit items that need to be located, searching for overdue and lost E-ZBorrow/PALCI materials and forwarding to the Evansdale Librarian as needed, and reporting missing items as appropriate.
Process damaged books that have been noted and set aside by staff members in Access Services.
Oversee the opening of the building one day a week, ensuring building security and patron safety.
Pay Grade: 12
Work Hours: Sunday, 9:30 a.m. to 6:30 p.m.; Monday to Thursday, 9 a.m. to 4:45 p.m. The incumbent is in charge of opening the Library on Sunday. This position may also be asked to participate in a rotation for weekend, holiday and extended hours coverage during Dead Week and Finals Week.
Associates degree in English, social work, psychology, or journalism; an equivalent combination of education and related experience may also be considered
One (1) year of experience in the following:
Library or computer experience
Public/customer service experience
Strong public service attitude is important; the person in this position spends the bulk of their time at a public service desk
Demonstrated knowledge of academic library operation; general knowledge of the Library of Congress classification system and/or Dewey Decimal and Superintendent of Documents classification systems
Excellent oral and written communication skills
Ability to operate and maintain basic office and library equipment
Ability to learn library software and databases, such as WorldCat Management System, ILLiad and E-ZBorrow
Physical demands include:
Must be able to push or pull heavy book trucks (up to 100 lbs.) (Daily)
Must be able to carry stacks of books (up to 30 lbs.) (Daily)
At West Virginia University, we pride ourselves on a tireless endeavor for achievement. We are home to some of the most passionate, innovative minds in the country who push their limits for the sake of progress, constantly moving the world forward. Our students, faculty and staff make this institution one of the best out there, and we are proud to stand as one voice, one university, one WVU. Find out more about your opportunities as a Mountaineer at http://hr.wvu.edu/.
West Virginia University is an Equal Opportunity/Affirmative Action Employer and the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff and students, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans.
West Virginia University, founded in 1867, has a long and rich history as a public, land-grant institution. WVU encourages scholarship and offers high-quality academic programs while serving the state of West Virginia and the nation. WVU statewide includes campuses in Beckley, Charleston, Keyser, Martinsburg and Morgantown – which has been ranked as a #1 Small City in America. WVU is an R1 Doctora...l Research University (Highest Research Activity), one of only 115 nationwide. WVU offers 212 degrees throughout the 14 colleges and schools. Areas of specialty include STEM education, healthcare in Appalachia, shale gas utilization, radio astronomy and forensics. WVU researchers have helped confirm the existence of gravitational waves and uncovered diesel vehicle emissions discrepancies. Statewide, there are over 31,000 graduate and undergraduate students along with 190,000 alumni worldwide. WVU is reinventing West Virginia’s future by strengthening education, healthcare and broad-based prosperity.