Develops and implements programs and interventions related to the social determinants of health. Supports CountyCare by ensuring integration of community and social services to achieve improved population health outcomes and cost-effective use of health care. Works independently and collaborates with diverse community stakeholders.
This position is exempt from Career Service under the CCHHS Personnel
Drafts program description, work plans, annual program goals for social services, for approval by CountyCare leadership and oversight committees
Ensures that plans and program goals reflect the needs of CountyCare membership and quality of care goals and strategic directions of CountyCare and CCHHS, including NCQA health plan accreditation
Recommends, organizes and manages processes to comply with regulatory requirements, vendor agreement and best practices
Recommends and oversees social services programs and resources as part of CountyCare's overall service package
Serves as a subject matter expert on community and social services and impacts on individual and population health
Performs environmental scans and needs assessments including but not limited to housing, crisis management, income support, food/nutrition, legal support, peer/consumer advocacy support, community programs, outreach/engagement and training and development
Makes recommendations based on assessment findings considering member demographic, geographic and risk stratification variables to recommend priorities for program development
Prepares and monitors program budgets
Monitors performance targets
Draft reports for various audiences
Collaborates and coordinates people and organizations to leverage CountyCare and CCHHS resources
Fosters strong relationships with diverse stakeholders from all community sectors
Engages contracted/delegated care management entities and medical management staff, vendors, behavioral and physical health providers to integrate social service interventions
Facilitates and promotes timely problem identification, analysis and resolution
Assists individuals who contact CountyCare as needed with immediate needs and linkage to ongoing services
Travels to work sites throughout Cook County including community agencies, network providers, government and other agency offices
Reports to the Director of Clinical Services
Bachelor's or higher level degree is required.
Three(3)yearsoftotalexperienceinsocial and/or community services
Program management experience is required.
Must be able to travel to work sites throughout Cook County including community agencies, network providers, government and other agency offices. Travel throughout Cook County is required.
Master's degree OR other degree as a Doctor of Nursing Practice (DNP),Nursing Doctorate (ND), Doctor of Philosophy (PhD), Doctor of Psychology (PsyD), Juris Doctor (JD), Medical Doctor (MD), Doctor of Osteopathy (DO) or Doctor of Public Health (DPH) is preferred.
Project management certification is preferred.
Experience within a Medicaid Managed Care Organization is preferred.
Licensure as a Social Worker, Case Manager or Counselor in State of Illinois is preferred.
Bilingual in English/Spanish is preferred.
Knowledge, Skills, Abilities and Other Characteristics
Knowledge of Cook County community services, resources, needs and current social services issues affecting Cook County resident and Medicaid recipients
Knowledge of trends in behavioral healthcare, managed care, Patient Centered Medical Home implementation, Medicaid, case management, medical management and quality improvement
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
Strong interpersonal skills to build relationships with employees at all levels of the organization/partners organizations including negotiation, team building and project management
Demonstrated attention to detail and creativity at the programmatic level
Data collection and evaluation skills
Ability to function autonomously and as a team member in a multidisciplinary team
Ability to present performancedatainpresentations andreports
Ability to conduct activities in accordance with CCHHS privacy policies and promote/enforce confidentiality requirements
Ability to function in a fast paced environment and in stressful situations while meeting deadlines
Stronganalyticalskills, problemsolvingskillsusedtoimproveprocesses, direct program and project initiatives
Demonstrates fluency in the social determinants of health, health equity principles andcompetence in engagingclients and stakeholders of diverse backgrounds through person-centered approaches
Must be able to travel to work sites throughout Cook County including community agencies, network providers, government and other agency offices
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must:
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, Are you a Military Veteran?
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing.Please note:If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date.Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status.Discharge papers not listing an Honorable Discharge Status are not acceptable
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan and Deferred Compensation Program
Employee Assistance Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE).Original credentialing documents must be presented at time of interview.
*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER
The Cook County Health & Hospitals System’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCHHS is comprised of t...wo hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCHHS is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, collaborative health plan and enhancing the patient experience.