The Unified Communication Analyst reports to the supervisor of Voice Services with the Unified Communications team supporting the planning, implementation and operations activities to deliver Voice Services to customers across the UCDH organization. The Unified Communication Analyst serves as project manager/analyst planning the implementation between departments, end users and the IT Unified Communications team for major and minor projects for the health system. The Unified Communication Analyst represents IT Unified Communications as a member of IT Core Team and attends Facilities Implementation Group (FIG), FD&C-related projects, customer meetings and provides recommendations based on scope of work and UC policy. In addition to providing solutions based on customer requirements, this position will work with individuals within the IT division as well as others outside vendors and customers providing solutions to meet the business requirements. Additional responsibilities may include support of cellular devices including cell phones, smartphones, and all Unified Communication technologies as the primary liaison with communication carriers, vendors, end users and technical staff. The Unified Communication Analyst will be responsible for working directly with UCDH IT billing users and customers to provide system support, SMDR integration and reports. The Unified Communication Analyst will work closely with the IT Operations Center during both scheduled and unscheduled downtimes/outages, systems upgrades, etc. to ensure communications are distributed to the customer base. The position is responsible for complex assignments that range significantly in size, and that require independence, decision making, project management, and excellent judgment.REQUIRED--Project management experience and skills. Planning, purchasing, scheduling, installation, tracking, test and acceptance and problem resolution in a multi-vendor environment.--Experience analyzing user requirements through customer interviews and develop a comprehensive program to meet their needs.--Experience analyzing user communications requirements and determine which technology will meet the user needs.--Experience communicating effectively on a technical level with other knowledgeable persons and solve technical problems.--Experience with written and oral communications skills to prepare documentation, meeting professional standards and provide presentations with clarity and precision.--Experience managing multiple projects simultaneously.--Experience ordering cellular services and equipment (cell phones, smartphones, air cards, etc.)--Experience with Mobile Device Services to review requirements with requestor and determine which technology will meet the user's needs and preferences.--Experience preparing and documenting billing information for IT Billing Unit for recharges of Mobile devices.--Experience to coordinate smartphone access requests with Enterprise Messaging Unit and Client Engineering Unit.--Experience to work as Liaison between UCDHS and outside communications utility vendors (ATT, Windstream, Sure West, Frontier, etc.)--Experience ordering and coordinating the installation of special circuits for voice and/or data services for on and off-site locations.--Experience to provide escalation support for mobile service interruptions as needed.PREFERRED--Experience in completing multiple tasks which may not be well defined and to work effectively with frequent interruptions and changing environment.--Experience working independently and generate innovative solutions to problems.--Experience working in a complex environment involving rapidly changing priorities, heavy workloads and a highly fluid authority structure.--Experience communicating factual information, to engage in collaborative problem-solving and negotiation with staff and colleagues.--Experience with problem-solving and decision-making to anticipate and identify issues and concerns, analyze options, and establish and implement solutions.--Experience with voice processing systems to include, but not limited to, Voice billing systems, SMDR, CDR, Vendor provided voice/cellular services, ACD, IVR, Voice Mail, NEC, Cisco Call Manager.--Experience developing cost/benefit analysis.--Experience managing integration of advanced technologies.--Experience in reading and understand technical manuals and journals.--Experience interpreting manuals to configure hardware or identify the source of a problem and take corrective action.--Experience with computer systems and software such as that used at UCDH including; PBX, VOIP, UCCX, CER, CUC, etc.--Experience and knowledge of network theory and technology. --Experience and skills in documenting system information and procedures and develop work plans.--Experience with Ethernet hardware, standards, protocols, installation, and maintenance procedures.--Experience with WAN and VOIP protocols, including MGCP, SCCP, SIP, H.323, T1, ISDN, Frame Relay and QOS. --Experience working with PBX Telephone system hardware, standards, protocols, installation and maintenance procedures--Experience with SMDR.--Experience with VoIP technologies system hardware, standards, protocols, installation and maintenance procedures--Experience with WAN protocols, including T1, ISDN, and MAN technologies like Metro-ESPECIAL REQUIREMENT - THIS POSITION MAY BE SUBJECT TO A CRIMINAL BACKGROUND INVESTIGATION, DRUG SCREEN, LIVE SCAN FINGERPRINTING, MEDICAL EVALUATION CLEARANCE, AND FUNCTIONAL CAPACITY ASSESSMENT
About University of California Davis Medical Center
At the end of 2015, we launched a comprehensive and inclusive process to tap into the broad, diverse knowledge of our entire UC Davis Health community to stimulate new and unique ideas for our next strategic plan.Throughout 2016, hundreds of members of our UC Davis Health family, as well as external friends and partners, took part in conversations and provided valuable input into charting a long-t...erm course for our future that will continue the momentum underway to solidify our position as a top-tier health care organization.With your valuable input and talents, I am excited to launch our six new strategic plan goals. Over the next few years, together we will:Lead Person-Centered Care in the best way, at the best time, in the best place, and with the best teamReimagine Education by cultivating diverse, transdisciplinary, life-long learners who will lead transformation in health care to advance well-being and equity for allAccelerate Innovative Research to improve lives and reduce the burden of disease through the discovery, implementation and dissemination of new knowledgeImprove Population Health through the use of big data and precision healthTransform Our Culture by engaging everyone with compassion and inclusion, by inspiring innovative ideas, and by empowering each otherPromote Sustainability through shared goals, balanced priorities and investments in our workforce and in our communityAt a time when our industry is experiencing some of the most formidable changes ever, these are bold aspirations that will anchor us and provide us with clarity of purpose and a path forward. I am fully confident that we will achieve great success knowing we have a solid plan and areas of focus to guide us.I thank everyone who participated in the planning process for their great input and their dedication to our future success.