Business Analyst Procurement - Tufts Support Services-(17001690)
The Support Services organization at Tufts University delivers administrative services to schools and central units across the university's three campuses. Administrative activities that are common across the many central divisions and schools have been consolidated, allowing expert teams to provide exemplary administrative support to faculty and staff. Comprising administrative support for transactional tasks in human resources, finance, and information technology, along with professional services for budgeting and other functions, support services operates under a governance model that includes service level agreements. Tufts Support Services (TSS) is customer-focused and strives for continuous improvement and high customer satisfaction.
The finance components of TSS include Accounts Payable, Procurement, and Travel Services. Accounts Payable manages the day-to-day processing of payment requests ensuring efficient, effective, and accurate cash disbursement and control. They are also primarily responsible for the update and maintenance of the supplier master data. The Procurement Team assists users by processing requisitions and submitting purchase orders to request necessary supplies and services. They also facilitate departmental purchases by providing users access to the various procurement systems at Tufts (Marketplace, p-card, etc). The Travel Services Team assists users (including external guests) in making travel plans and reconciling travel expenses after the trip is completed. All TSS Finance units work with TSS Tier 1 staff, departmental users, Central Administrative units, and outside suppliers to enforce good financial controls and to provide and deliver quality customer service to our constituents.
The Business analyst works closely with management regarding data analytics and the development of processes and systems. TSS is in need of a talented individual who can bridge the gap between business operations, processes, system maintenance, understanding system configuration and system development. Working in a complex environment, the business analyst will understand department requirements and transform them in to process improvements, operational applications / practices and management reporting tools.
Working closely with the TSS Finance Director, the Procurement Business Analyst will serve as a subject matter expert for business process and procurement related systems. This position will utilize their in-depth knowledge to provide analysis of disbursement activity, the identification of process improvements and be a hands on lead in the development of new processes and systems that involve Accounts Payable, Procurement, and/or Travel Services. This position is the primary contact for business process and systems analysis and support, and working closely with the university IT, responsible for procurement system (PeopleSoft) maintenance, upgrades, testing and development.
Position will develop and provide metrics to management regarding processing activity, performance and be a leader and subject matter expert in various related projects.
Working with the Procurement team, the Procurement Business Analyst will act as a back-up providing support to university users, assisting/guiding users through the procurement process, helping to collect required data and resolving errors/issues that arise with Purchase Orders.
Bachelor's Degree or equivalent work experience.
5+ years of broad, functional Procurement experience (A/P, Purchasing, Travel) is required.
Strong technical and analytical skills.
Proficient in Microsoft Office suite.
Knowledge of system design, ability to prioritize workload, attention to detail and strong communication skills, both written and oral are required.
Knowledge of CRM systems helpful.
Experience in a support center environment specifically in a university setting is also helpful.
Project management experience is a plus.
An employee in this position must complete all appropriate backgroundchecks at the time of hire, promotion, or transfer.