Full Time 40 hours Grade 007 Pediatrics Genetics Schedule 8 AM-4:30 PM; EVENINGS AS NEEDED; SCHEDULE MAY VARY BASED ON OPERATIONAL NEEDS. Responsibilities Overview: Outpatient Access Specialist serves as the initial contact to the Divisions. Position works with a team of 5-7 staff to support approximately 20 physicians and mid-level providers in the Department of Pediatrics. Must be able to triage incoming calls, schedule patient appointments, obtain pertinent medical information and accurately document in the appropriate programs, including the electronic medical record (EMR). Candidate will coordinate functions associated with patient information for ambulatory visits and act as a resource for staff performing patient-related functions. Candidate will use Flowcast, eRecord and OnBase, as well as distribute mail, run errands, and perform other duties as assigned. Candidate must demonstrate capability and desire to work independently and be a strong team player. Responsibilities: Clinical Support Interacts with patients, families, providers and other customers on the telephone and in person to provide support for a pediatric multi-specialty office.Must demonstrate ability to timely answer and efficiently triage incoming calls, determine nature/urgency of the calls, and handle appropriately.Must be able to communicate effectively and relay information correctly and efficiently in a complex medical environment.Serves as office expert for Pediatric Genetics.Cross trained and works closely with staff in Divisions of Allergy & Immunology, Genetics, Nephrology and Rheumatology. Manages referrals (via eRecord and fax/mail) and schedules patient visits.Registers patient demographic and insurance information. Responsible for clinical prep.Obtains and ensures referral paperwork is scanned into patient charts prior to each visit.Prints labels and prepares clinical documents.Ensures appropriate clinic paperwork is scanned into the chart after the visit. After each clinic, reviews encounter forms for completeness and scheduling follow up.Responsible for accurate and timely submission to the billing office.Follows up on missing charges, as directed. Works with Administrative Assistant to ensure outpatient clinics are opened and closed appropriately.Develops and works âœbumpâ and reminder lists effectively, timely and accurately. Attends clinic, as necessary.Performs check-in and/or check-out duties.Schedules follow-up appointments for patients.Provides clinical and clerical support to providers. Administrative Schedules and prepares agenda for division meetings.Follows up on issues as necessary, including drafting meeting minutes. Attends office staff meetings and other relevant meetings, as requested. Provides clerical assistance, including mail, faxing and errands. Other duties, as assigned. Qualifications High School diploma and 2.5 years related work experience; or an equivalent combination of education and experience. Medical terminology experience preferred. Demonstrates skills related to achievement of customer satisfaction. Demonstrates the ICARE values to patients, families and staff. Demonstrates ability to word process documents. Ability to act as a resource to less-experienced staff. Demonstrated customer service skills, specifically strong oral and written communication skills, are essential. Knowledge of eRecord, Flowcast and Microsoft Office programs are desired. For qualified candidates, training will be provided. Candidate must demonstrate accuracy in all correspondence including eRecord. Candidate must be able to work in a fast-paced, stressful environment, demonstrate efficiency in prioritizing assignments, and be able to multi-task. Candidate should be skilled in proactively resolving problems and recommending and implementing continuous quality improvement. Candidate must be flexible with work schedule.
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