Under direct supervision by the Pharmacy Concierge Team Leader and the Supervising Pharmacist in Charge, the representative will obtain new prescription / refill information, in addition to name, address and medical / prescription health coverage. This position is designed to increase patient access to FDA approved pharmaceutical care by managing insurance /prescription benefits and utilizing established patient assistance programs through the pharmacy industry.
The Pharmacy Concierge is responsible for working as a liaison between the medical office staff, clinical pharmacy staff, hospital based physicians within the office setting and the retail pharmacy team.
The representative provides value-added services by developing client based relationships with clinical staff and patients, presenting pharmacy service options through customized financial analysis, facilitating information gathering for program enrollment (patient assistance and indigent programs) and relaying prescriptions to the retail pharmacy.
Bachelor's Degree in a non-clinical field.
Missouri Pharmacy Technician License.
Understanding and process knowledge of medical billing systems in an ambulatory healthcare setting.
Demonstrated computer literacy- including Word / Excel capabilities.
Outstanding customer service skills; at least one year experience providing customer service related functions to internal and external customers
Master's degree in Healthcare Administration, Social Work or related field.
SSM Health St. Joseph Hospital - St. Charles is a 433-bed hospital offering highly-specialized care for critically ill patients. The hospital excels in many areas, including open-heart surgery, cardiac catheterizations, trauma and emergency services, sleep medicine, obstetrics, surgical services, oncology, vascular surgery, orthopedics and gastroenterology.
You’ve known us as many names throughout St. Louis, and now, we’re bringing our hospitals, doctors, home care and other services together under one name – SSM Health. With seven hospitals, 350+ physicians, more than 40 physician locations and 12,000 employees, we are part of something bigger and better. We’re connected to a wealth of resources, expertise and advance technology to help you, your fa...mily and our community live long, healthy lives.
We’ve grown and changed a lot over our 143-year history. Our name may be changing but our mission remains the same