Western Connecticut Health Network is seeking a Quality Manager for its Quality Improvement Department at Norwalk Hospital. The Quality Manager oversees the day- to-day responsibilities of the department. The primary functions of the position include regulatory program compliance and oversight, assistance to the Quality Director for program development, supervision and evaluation of staff performance, development of policy and procedure, and achievement of operational goals established for the Quality Department.
Supervises quality staff and oversees daily operations of the department. Utilizes process improvement strategies to conduct analysis of data and in collaboration with department/unit and organizational leadership. Promotes processes that increase high reliability, patient safety, quality, efficiency and patient satisfaction
Supervises and participates in the investigation of adverse events and reports related information to the Director of Quality and the Director of Risk Management
Collaborates with physicians, nurses and clinical areas in applying High Reliability Principles and utilizes project management skills to facilitate improvements that have positive impact on patient safety and quality.
Oversees the physician peer review process. Collaborates with Peer Review partners during the Peer Review Process, ensuring appropriate case referral and thorough review of patient care.
Functions as an expert resource for interpreting and ensuring adherence to all Joint Commission, State and Federal standards.
Supervises and conducts reviews of patient grievances and collaborates with Patient Advocacy to identify issues and opportunities for improvement.
Conducts root cause analyses, common cause analyses, and risk assessments utilizing High Reliability methods to identify system issues and assist department/unit leadership with development of process improvements.
Develops and reviews policy and/or procedure related to the quality department.
Assists departments/units with analyzing Patient Satisfaction/CAHPS data and partners with leadership to develop strategies to improve patient satisfaction
Conducts ongoing and annual performance reviews.
Job Requirements: Bachelor Degree and minimum of five years job-related experience. Current CT RN license, PA or APRN license. Clinical expertise, excellent verbal and written communication skills, organizational skills.
Western Connecticut Health Network and its affiliates are equal opportunity employers. This philosophy calls for equal opportunities for employment, training, and advancement regardless of sex, race, creed, age, marital status, national origin, ancestry, religion, disability, sexual orientation or any other status protected by law.
Working for Western Connecticut Health Network (WCHN), comprised of Danbury Hospital; New Milford Hospital; Norwalk Hospital; Western Connecticut Medical Group; and Western Connecticut Home Care, you can make a meaningful difference in the lives of other people. Our Western Connecticut Health Network Department of Research and Innovation, focused on the field of molecular science and personalized ...medicine, ranks among our country’s leading research organizations. Our Network offers many opportunities to grow your own skills and expertise – we offer competitive pay and a great working environment.