POSITION SUMMARY The IT Tech Support will serve as network and system administrator for all of TCA software and equipment, while working closely with Third-party contractors on more complex technological issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES(Included but not limited to the following);
Evaluate and monitor on a regular basis TCA’s software, systems and databases to ensure proper installation, functionality and usage.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to minimize downtime and maximize delivery of TCA services.
As help desk staff, responds to software problem calls for users. Investigates error messages and determines resolution. Calls software vendor or accesses on line technical support to obtain software update. Trains users in basic PC/software usage. Provide ongoing follow-ups/status reports to users, and perspectives on priorities.
Oversee all proactive desktop and server maintenance, ensuring that operating systems, business software and anti-virus solutions are current and appropriately patched. Maintains up-to-date expertise in the operation and application of standard microcomputer software and a working knowledge of a wide variety of commonly used hardware and software, including servers and operating systems.
Provide recommendations, or alternatives for improving processes in database use and reporting systems across the organization. Evaluate business needs, objectives, and goals, researching products available and recommending procedures to best meet those needs. Develop plans for implementation of new projects, coordinating process with project leader.
Maintains all telephone related hardware and software at an efficient and effective level.
Responsibilities also include performing and completion of special projects as assigned by the CEO and Accounting Manager.
Must have hands-on hardware troubleshooting experience.
Must have working technical knowledge of current protocols, operating systems, and standards, including Windows Server , Windows XP, Vista and 7 required.
Must demonstrates initiative and follow-through
Must have excellent people skills
Must have strong organizational and time-management skills
Must be flexible and team-oriented
REQUIRED SKILLS AND ABILITIES
Analytical – Collects and researches data; uses intuition and experience to complement data.
Design- Generates creative solutions; demonstrates problems in a timely manner.
Oral Communications – Listens and gets clarification; Responds well to questions; Participates in meetings.
Team Work – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit.
TCA Health is a medical home for over 7,000 residents on the far south-side of Chicago and its surrounding suburbs. Patients are given affordable access to coordinated, high quality health care. At our main location, clinical services offered include Internal/Family Medicine, Dental, Pediatrics, Obstetrics & Gynecology, Behavioral Health, Optometry, Pharmacy, Lab and Ultrasound. TCA Health’s reach... now extends beyond the Altgeld-Murray Homes Public Housing Development into other south side communities through our new Mobile Van Health Clinic, and the Carver Military Academy School Based Health Center. In addition to primary and preventative care services, TCA Health offers support services that include the Supplemental Nutrition Assistance Program (SNAP), Women, Infants & Children (WIC) Program, Health & Wellness Collaborative, Outreach and Enrollment, and the Peter Rock Food Pantry.TCA Health offers a competitive compensation and excellent benefits package, along with a dynamic environment in which to obtain valuable experience. We are seeking dedicated professionals who desire highly challenging and rewarding work; the opportunity to make an impact in an under-served community; and an environment that fosters personal growth and success. TCA Health, Inc. is a non-profit 501(c)(3) organization. We are a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).