The Health Support Worker II, is responsible for coordinating support services to patients receiving MCH services. The HSW II is also responsible for providing care coordination and health education for patients enrolled in case management per program guidelines. The Health Support Worker II provides leadership in the department and is responsible for additional tasks as need to assist with the MCH department’s growth and development.
Principal Duties and Responsibilities
Fully explain the scope of maternal and child health, health support services and all programs available, complete intake and enrollment of qualified patients in case management
Provides care coordination of client’s medical care including referral, follow-up, advocacy and knowledge of social service programs to ensure comprehensive care
Responsible for complying with program guidelines and documentation of including but not limited to; care plans, assessments, immunization history, referrals and service entry.
Writes effective and appropriate case notes and is documented in Cornerstone and other LCHC databases as needed.
Maintain successful encounter averages, including home visits and face to face, as defined by program guidelines, contract and/or internal policy.
Responsible for ensuring each participant is referred to appropriate service providers, including internal and external agencies for service needs identified on the care plan.
Assist patients in obtaining WIC, health insurance, and other social support services as needed
Works closely with medical provider and utilizing LCHC resources to assure comprehensive and coordinated care.
Completes self-audits as defined by program procedures for the purpose of quality assurance and education on performance standards and policies
Works collaboratively with MCH team including coordinators and managers and clinic staff including, site manager, providers and medical staff concerning patient needs & services.
Follow-up with patients at the request of providers and supervisor
Provides consistent communication to the Case Management Supervisor ensuring that information and materials are provided to give clear updates on assignments.
Maintains caseload at or above program guidelines.
Exhibits excellent guest relations with patients, customers, visitors, and staff, effectively communicating LCHC’s mission.
Participates in regular supervision and staff meetings.
Provides leadership responsibilities in the MCH department and completes additional tasks as needed to assist department growth. Tasks may include but are not limited to, facilitating Centering groups, acting as healthy start project liaison, organizing educational material, schedule development, coordinating department events.
HSW II’s are also expected to lead at least one in-service per year or obtain an in-service training for the department.
Responsible for performing other duties as required, assisting LCHC in achieving its mission.
Required Skills or Abilities
Demonstrates a high level of compassion, initiative, autonomy, tact, and judgment
Requires experience and demonstrated abilities for working in a multi-cultural setting.
Strong ability to multi-task and work in a fast pace environment
Knowledge of maternal and child health and competency in early childhood/infant development a plus
Ability to organize and prioritize work appropriately
Excellent engaging and communication (oral and written) skills
Ability to strongly embrace and personify the mission of the Lawndale Christian Health Center
Flexibility to work at a different LCHC site if necessary
Flexibility to work evenings and/or weekends
Proficient in Microsoft Office products such as Word, Outlook and Excel.
Computer and typing skills (30 wpm) required.
Required Knowledge, Experience, or Licensure/Registration
Masters Degree in Social Work from an accredited university, Licensed (LSW) in the State of Illinois preferred. Experience in related field highly preferred Valid driver’s license and insured automobile
Who We AreThe basic mission of Lawndale Christian Health Center is to improve the health of the more than 50,000 patients who have chosen us as their medical home and improve the health of the community where we're located. Over time we have learned that our mission means different things to different people.For the nearly 50% of our patients who have no insurance, LCHC is the place where health c...are services are still financially accessible. For community residents who are seeking jobs, LCHC is a place to secure employment. For students, LCHC is a place to receive training. For our peers, LCHC is a place to find ideas about providing health care for an underserved community. And for each of our patients and friends, we hope that LCHC is a place where they experience our faith mission of “showing and sharing the love of Jesus Christ.” Lawndale Christian Health center is accredited by the Joint Commission on Accreditation of Health Care Organizations (JCAHO), and is recognized as a Federally Qualified Health Center (FQHC) by the U.S. Department of Health and Human Services' Bureau of Primary Health Care.MissionOur mission is to show and share the love of Jesus by promoting wellness and providing quality, affordable health care for Lawndale and the neighboring communities.ValuesOur values are an extension of the Christian Community Development philosophy, embodied by the words: Relocation, Reconciliation, Redistribution. Lawndale Christian Health Center was founded by Lawndale Community Church in 1984.Lawndale HistoryLawndale Christian Health Center has its roots in the efforts of a group of community residents, largely from Lawndale Community Church, who in 1984 spearheaded an effort to address the lack of affordable, quality health care services in their community. With many hours of volunteer time and a $150,000 grant from the Chicago Community Trust, a former Cadillac dealership was transformed into the facility that is now Lawndale Christian Health Center (LCHC). LCC subsequently launched Lawndale Christian Development Corporation (LCDC), which originally focused on the development of affordable housing, but has since expanded to include educational programs and community organizing efforts. Originally all three occupied the present structure of LCHC, but, as each ministry grew, additional buildings were acquired, leaving only the health center occupying the original structure (apart from a gymnasium used by LCC). LCC also has a sister church in South Lawndale called La Villita Community Church (LVCC).Since its founding, LCHC has grown rapidly to the point that over 164,800 medical visits are now completed each year. Services include laboratory, radiology, and pharmacy, dentistry, optometry, behavioral health, and health support services for targeted populations such as pregnant women, seniors, asthmatics, diabetics, and persons with HIV. LCHC delivers care at satellite clinics located at Homan Square, Farragut Career Academy, and Archer Heights. Our main campus on Ogden Avenue has grown beyond the original site at 3860 W. Ogden to include a new Wellness Center at 3750 W. Ogden, which houses an expanded fitness center, a café open to the community, pediatric medical and dental clinics, womens’ health center, and a conference center.