The Patient Service Representative is responsible for greeting patients, making and scheduling patient appointments, providing information, communicating with departments, answering phones, and other duties associated with a reception area. He/she, in an efficient and effective manner, will perform health information retrieval, filing and copying. Position may include working on evenings and Saturdays and work at other site locations as needed.
This is a part-time, up to 18 hrs-per-week, position. Positions scheduled to work less than 18.5 hrs-per-week are not eligible for benefits.
Rosalind Franklin University Health System (RFUHS), a subsidiary of Rosalind Franklin University of Medicine and Science, is home to three medical centers in Lake County, IL: the Scholl Foot & Ankle Center in North Chicago), the Behavioral Health Center and the Reproductive Medicine Center in Vernon Hills, IL. RFUHS combines compassionate care with state-of-the-art science to provide patients with the highest quality medical services. The physicians o fRFUHS are innovators in their fields, offering patients access to the latest discoveries in podiatry, behavioral health and reproductive medicine.
Essential Duties & Responsibilities
• Greet patients in polite, prompt, helpful manner. • Provide any necessary instructions/directions. • Inform appropriate department/person of person’s arrival. • Coordinate and schedule appointments. • Relay necessary information to staff. • Answer phones in pleasant and timely manner and deal with patient needs expeditiously. • Complete necessary paperwork such as encounter forms and medical records. • Utilize computer system to generate information necessary for billing. • Update patient information, collect copays, provide and assist with any necessary forms needing completion and obtain signatures as necessary. • Maintain clean, orderly waiting area and oversee coordination of patient movement, report issues or irregularities. • Supplement office staff as reception tasks permit by assisting with photocopying, computer input/ typing and other delegated tasks as directed. • Balance cash and credit card payments with encounter forms. • Balance cash drawer. • Assist with collections and accounts for daily encounter forms. • Respond to written, faxed and phoned chart requests with appropriate follow-up and response. • Utilize computer to track chart inquires and access other pertinent information, along with locating missing charts. • File medical histories and other information in patient charts according to departmental guidelines. • Work at other site locations as needed. • Assist with clerical responsibilities as assigned. Perform other related duties as assigned or delegated.
Required Education & Experience
• High school diploma or GED equivalent. • Two years medical office experience. • Must achieve background check clearance.
Required Knowledge, Skills and Abilities
• Knowledge of reception/ scheduling tasks, practice policies/procedures and paperwork. • Knowledge of medical terminology and insurance. • Knowledge of information that must be conveyed to patients and families. • Skill in using office equipment satisfactorily and handling paperwork/filing adequately. • Skill in customer service principles by creating a pleasant waiting room atmosphere. • Ability to communicate clearly in person, on the phone, and establish cooperative relationships with customers. • Ability to project a pleasant and professional image. • Exemplary skills in verbal, written and interpersonal communications. • Ability to work/interact with diverse populations, showing respect and sensitivity for cultural differences. • Ability to plan, prioritize and complete delegated tasks. • Ability to demonstrate compassion and caring in dealing with others. • Bilingual in English/Spanish.
Typical Physical Demands and Working Conditions
-Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodation.
-Work is performed in a typical office environment and will be conducted in a climate-controlled office with extensive use of computers, telephones and other office equipment.
About Rosalind Franklin University of Medicine and Science
Rosalind Franklin University of Medicine and Science, a national leader in Interprofessional medical and healthcare education, is a graduate-level health sciences university situated on an attractive 85-acre campus in North Chicago, Illinois, approximately 40 miles north of the city of Chicago and 50 miles south of Milwaukee. As such, the University benefits from active collaborations with local h...ospitals, as well as academic institutions in both cities. The campus is shared with the North Chicago VA Medical Center and the Great Lakes Naval Training Center, both of which provide the University with potential research and clinical training resources. Rosalind Franklin University is comprised of five Schools: the Chicago Medical School, College of Health Professions, Dr. William M. Scholl College of Podiatric Medicine, the College of Pharmacy and the School of Graduate and Postdoctoral Studies. Rosalind Franklin University enrolls approximately 2,000 students per academic year, and is supported by 1650 full and part-time faculty and 415 staff members. Founded in 1912, Rosalind Franklin University has educated more than 17,000 medical and advanced health sciences degree graduates in the United States and worldwide. Rosalind Franklin University of Medicine and Science promotes a dynamic learning environment in which qualified individuals of differing perspectives and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. To serve the population through the interprofessional education of health and biomedical professionals and the discovery of knowledge dedicated to improving the wellness of its people. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities