The Office of Academic Affairs, Campus Life Services (CLS) has an opportunity for a Business Services Program Director. Under limited supervision, the Business Services Program Director uses subject matter expertise to plan and direct the financial management, procurement, and contracted auxiliary services for all Campus Life business units. Sets goals and creates tactics to achieve financial objectives and ensures the effective management of CLS resources. Ensures timeline and deadlines are met.
UMB offers a generous benefits package that includes 22 vacation days, 14 floating and holidays, 15 sick days; comprehensive health insurance and retirement options; and tuition remission for employees and their dependents at any of the University System of Maryland schools.
Prepares, coordinates, and maintains processes and procedures for the daily business operations within Campus Life Services.
Directs the student affairs contracted auxiliary services including bookstore, vending, food services, and ATMs. Serves as the financial affairs liaison for UMB housing.
Supervises the OneCard ID office, oversees the administration of the BlackBoard Transact System, and resolves OneCard and Blackboard transaction issues and requests from faculty, staff, and students.
Manages the invoice creation and payment processing for Campus Center Events Services through the use of a departmental online accounts receivable system.
Oversees business/administrative operations for the CLS units. Designs, maintains, and implements department policies and/or services by establishing standards and procedures; measuring results against standards; making necessary adjustments. Implement campus policies, procedures and programs, and accountable for financial compliance and auditing. Authority to deviate from established policies and procedures without prior approval.
Organizes and/or participates in various committees and teams to consult with program heads and senior administrative officials on policy and program needs as well as various administrative and financial issues.
Oversees all financial objectives and achievements for the CLS units. Collaborates with senior leadership in defining long-term goals in support of the University's strategic plans and core values. Develops guidelines, processes, and procedures for CLS units. Prepares annual CLS budgets; negotiates, coordinates and administers contracts; approves expenditures; analyzes variances; initiates and enforces corrective actions. Recommends and commits CLS in matters of financial impact.
Coordinates the regular publication of business services summary reports and serves as an information resource to CLS program heads.
Creates a cohesive work team that works collaboratively to achieve CLS's financial and business service goals. Oversees the recruitment, performance, and training of team members and continually reviews strengths and weaknesses of staff to maintain a well-trained, highly involved, and motivated team. Handles complaints, resolves conflicts, and plays an active role in the grievance process.
Performs other duties as assigned.
Education: Bachelor's degree in related field such as business administration, accounting, finance. Master's degree preferred in business administration, public administration, finance, or accounting.
Experience: Six (6) years working in an appropriate field with at least two (2) years of experience of overall responsibility for program direction, coordination and implementation.
Supervisory: Two (2) years of direct supervision and management experience.
Other: No substitution of experience for minimum education requirement.
Knowledge, Skills, and Abilities
Demonstrated ability to develop/manage budgets and oversee and allocate fiscal resources.
Skill in developing RFPs, negotiating and managing contracts, and developing effective business relationships.
Ability to effectively manage multiple priorities, render thoughtful decisions, and motivate others to levels of excellence.
Knowledge of best practices and trends related to auxiliary operation and higher education administration.
Ability to establish goals, structures, and processes necessary to implement the organization's mission, and strategic vision.
Ability to use a consultative approach to resolve issues in area of responsibility.
Skill improving the quality of services and processes.
Excellent oral and written communication skills.
Hiring Range: Commensurate with education and experience
If accommodations are needed for a disability, please contact Human Resource Services at 410-706-2606, Monday – Friday, 8:30am – 4:30pm EST. Maryland Relay can be accessed by dialing 711 (in-state) or 1-800-735-2258.
Equal Opportunity/Affirmative Action Employer. Minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
The University of Maryland, Baltimore (UMB) is the State's public health, law and human services university devoted to excellence in professional and graduate education, research, patient care, and public service. As a diverse community of outstanding faculty, staff and students, and using state-of-the-art technological support, we educate leaders in health care delivery, biomedical science, globa...l health, social work and the law. We emphasize interdisciplinary education and research in an atmosphere that explicitly values civility, diversity, collaboration, teamwork and accountability. By conducting internationally recognized research to cure disease and to improve the health, social functioning and just treatment of the people we serve, we foster economic development in the City, State, and nation. We are committed to ensuring that the knowledge we generate provides maximum benefit to society and directly enhances our various communities.