Even if you have no prior experience, we have trainingclasses starting soon to help you build the successful career that you want -apply today! We provide the support and structure; you provide the interest andmotivation.Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someonewho speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealthGroup, we want our customers to get those answers by speaking to one of ourBilingual Customer Service Representatives. If you're fluent in English and Spanish, we can show you how to put allof your skills, your passions and your energy to work in a fast-growingenvironment.You like working with people. Even more so, you like helping them. This is yourchance to join a team dedicated to helping our members and their families everyday. As a member of our Customer Service team, you'll join us on a mission tonot only deliver the best customer service in the health care industry, but thebest customer service. Period. Your compassion and people skills combined withour support, training and development will ensure your success. This is nosmall opportunity. This is where you can bring your compassion for others whiledoing your life's best work.SMThis Bilingual (Spanish & English) Customer Service Representative positionis up to (40 hours/week) Monday-Friday. Employees will be assigned an 8 hourschedule during our normal business hours of (7am-11pm) at the time ofhire. This schedule is subject to change based on business needs. It maybe necessary, given the business need, to work occasional overtime. Our officeis located at 4 Walnut Grove Drive, Horsham, PA 19044. This location is easily accessible via SEPTApublic transportation Routes 22, 55, 80, 310 & 311. What are the reasons to consider working for UnitedHealth Group? Put it all together - a highly competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings includes: 18 days of Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation Reimbursement - up to $5,250 per calendar year for job-related coursework Adoption Assistance PlanEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramBusiness Casual Dress CodeCorporate Facility Features (mother's room, exercise facility, food service kiosks & walking trails)Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)More information can be downloaded at: http://uhg.hr/uhgbenefitsPrimary Responsibilities: Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best options, maximizing the value of their health plan benefits Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the memberResearch complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issuesProvide education and status on previously submitted pre-authorizations or pre-determination requestsMeet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance
Required Qualifications:Spanish Bilingual RequiredPrefer 1 year prior experience in an office setting, call center setting or phone support role, but not required An education level of at least a high school diploma or GED Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programsDemonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manner, consistently meeting commitmentsDemonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member Proficient problem solving approach to quickly assess current state and formulate recommendationsProficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act uponFlexibility to customize approach to meet all types of member communication styles and personalitiesProficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilienceAbility to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as neededAll new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the materialThere are several steps in our hiring process - it's a thorough process because we want to ensure the best job and culture fit for you and for us. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you'll receive an email with next steps. This may include a link for an on-line pre-screening test(s) (or what we call an assessment) that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail. http://uhg.hr/OurApplicationProcessCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class, Horsham, PA; Philadelphia, PA; Norristown, PA; Doylestown, PA, zipcode 19154, Conshohocken, PA & Feasterville, PA
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.