Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. As a Clinical Administrative Coordinator, you will act in a liaison role with Medicaid members to ensure appropriate care is accessed by disseminating information about options in Medicaid enrollment. You will work directly with members telephonically and in person to support members awareness of enrollment options and application for chosen Medicaid plan. This position requires collaboration with Care Managers, peers, family, etc. in supporting manager to access plan most helpful to members recovery. Primary Responsibilities:
Create a positive experience with the member
Support the believe that recovery is possible with support of strong community resources
Assist members who are dealing with the most complex and difficult issues, including homelessness, trauma, physical health issues, etc.
Work with the clinical team, peers, community providers, etc. to find and outreach members telephonically and / or in person
Effectively communicate plan information to consumers, and possibly with family / supporters to make informed decision about choosing NYS Health and Recovery Plan (HARP) or Mainstream Medicaid Plan
Assist member to negotiate conversion process with insurance broker (Maximus) to facilitate successful experience
Respond to concerns and questions from members and families
UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.
We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities... in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term.
We serve our clients and consumers through two distinct platforms:
?UnitedHealthcare, which provides health care coverage and benefits services.
?Optum, which provides information and technology-enabled health services.