Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.
Background Check Statement:
Any offer of employment to a successful candidate will be conditioned upon the University's receipt of a satisfactory criminal background report.
Eligibility for Employment:
Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed.
Essential Duties and Responsibilities:
The Career Development Center is seeking applicants for the Technology Support Analyst position. The Career Development Center provides a full range of career exploration and counseling services to students and alumni including professional development, internship advising, and student employment. We also engage with external constituents including employers. Utilizing technology in the delivery of our services is a critical component to our work.
The primary role of this position is to identify, develop, implement, and maintain technology solutions that assist the Career Development Center to effectively provide services and achieve the university's and department's strategic goals for career services. The primary responsibility is to ensure that technical tools and solutions employed by the Career Development Center and campus partners are meeting end-user requirements and needs with specific attention to the oversight and management of the career management software and the CDC website.
Major responsibilities include:
Designing, developing, maintaining and enhancing departmental websites;
Fielding incoming support requests from staff, faculty, students, alumni, and employers concerning career development software and websites;
Training users in the use of Career Gear/Symplicity; and finding technology solutions to maximize the Career Gear system.
Assist in implementing technological solutions for assessment, evaluation, and statistical tracking;
Work closely with software vendors to configure software sites to align with the Center's needs; and serve as technical liaison between the staff and application developers.
Provide technical support and assistance for an Extron Smart classroom, and interview room workstations including the support of a data projector, computer, Extron switcher, amplifier, and microphone.
The successful candidate will seek out and research technological innovations and trends that could enhance the efficacy of Career Development Center services. The successful candidate will also have strong interpersonal skills and communication skills. A firm understanding of the principles and practices of web interface and user experience design is required.
Bachelor of Arts or Bachelor of Science degree and one year Systems Analysis experience.
Familiarity with career management software (e.g Symplicity) is a plus.
Appalachian State University, located in Boone, North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as engaged global citizens who understand their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow h...olistically, to act with passion and determination, and embrace diversity and difference. Appalachian enrolls about 18,000 students, has a low faculty-to-student ratio and offers more than 150 undergraduate and graduate majors. It is one of 16 universities in the University of North Carolina system.