Under the supervision of the Clinical Manager, provides exceptional customer service by serving as the frontline ambassador of service between the patient and the Medical Center. The Registration/Scheduling Representative Fill In ensures a positive patient experience from the time a patient accesses the system.
Greeting patients immediately, in a friendly, helpful and welcoming manner
Assisting patients in scheduling an appointment that meets their needs
Registering new patients, completely and accurately
Verifying demographic and insurance information is complete and accurate
Collecting Co-payments at the time of service
Answering phones in a friendly, helpful and welcoming manner, within Dean Standards
Demonstrating a resourceful nature and actions when patients and/or internal customers have questions
Must be flexible to work on an as needed basis.
May be required to travel to sites where needed
Qualifications Minimum Qualifications:
High school diploma or equivalent.
2 -3 years of customer service, reception or business experience.
Previous PC experience with the ability to type 30 wpm.
Must complete and pass the Proficiency Assessment delivered at the conclusion of the onboarding program.
Good decision-making, communication and organizational skills.
Ability to perform multiple tasks in a busy, ever-changing environment.
Previous phone experience.
Adapts easily to the workflow of the different departments
Available to work a flexible schedule on short notice.
Ability to work at least one shift in a 90 day period or as designated per department
Ability to travel to other sites as needed.
Background in healthcare, dental or medical insurance
Previous cash handling experience.
Essential Physical Functions:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit for extended periods.
Ability to see fine print and to use the computer for extended periods.
Ability to continuously perform fine motor tasks, such as computer, writing or phone tasks.
Ability to hear and converse on the phone and in person.
Ability to safely lift lightweight boxes or equipment weighing up to 20 pounds and the ability to push items such as a wheelchair.
Depending on specific location or position, the ability to work 1st or 2nd shift hours.
About SSM Health Dean Clinic-
Based in Madison, Wis., Dean Clinic consists of a network of more than 60 clinics in south-central Wisconsin. Our more than 500 physicians provide primary, specialty and tertiary care in the clinics as well as eye care through our Davis Duehr Dean locations. Dean Clinic also offers urgent care services and operates outpatient surgery centers. Dean Clinic joined SSM Health in 2013.
You’ve known us as many names throughout St. Louis, and now, we’re bringing our hospitals, doctors, home care and other services together under one name – SSM Health. With seven hospitals, 350+ physicians, more than 40 physician locations and 12,000 employees, we are part of something bigger and better. We’re connected to a wealth of resources, expertise and advance technology to help you, your fa...mily and our community live long, healthy lives.
We’ve grown and changed a lot over our 143-year history. Our name may be changing but our mission remains the same